K Baker
Indianapolis,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I am also known as a resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Court Bailiff/ Court Reporter
Marion County Superior Court
Indianapolis , US
09.2023 - Current
- Transcribed court proceedings accurately and efficiently.
- Maintained records of all legal documents, including transcripts, pleadings, motions, briefs and other related materials.
- Provided realtime translation services during trials or hearings.
- Monitored audio recordings of court proceedings to ensure accuracy in transcriptions.
- Filed and maintained organized storage of shorthand notes from court sessions.
- Supported work of judges by typing up court orders.
Supervisor
Allied Universal
Indianapolis , US
10.2022 - 06.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Customer Service Representative
Conduent
Remote
06.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Agent
S&P Data
Remote
01.2021 - 05.2022
- Worked for ADT with existing customers that already had ADT security to upgrade their systems or add on extra equipment, solved some tech issues
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
Receiver/Forklift Operator
Walmart eCommerce
Avon , US
04.2020 - 02.2021
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Processed returns to vendors and maintained accurate records of all returned items.
- Operated forklift safely to move products around the warehouse.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
CNA - Certified Nursing Assistant
Springfield Nursing and Rehabilitation Center
Springfield , US
10.2017 - 12.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
Patient Scheduler
Flaget Memorial Hospital
Bardstown , US
11.2017 - 11.2019
- Greeted patients upon arrival and verified patient information.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Maintained accurate records of patient visits in the electronic health record system.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Conducted regular meetings with project teams to discuss progress and set goals.
- Coordinated with other departments regarding resources needed for specific projects.
Education
Bachelor of Science - Criminal Justice
Indiana University
IN08-2025
Associate's degree - Criminal Justice
Ivy Tech Community College
05.2024
Diploma - General Studies
Otter Creek Academy
05.2016
Skills
- First-aid and CPR
- Integrity and Honesty
- Court operations support
- Stress Tolerance
- Relationship Building
- Records Maintenance
- Surveillance techniques
- Attention to Detail
- Emergency Response
- Teamwork and Collaboration
- Time management abilities
- Active Listening
- Problem-solving aptitude
- Multitasking Abilities
- Task Prioritization
- Adaptability and Flexibility
- Interpersonal Communication
- Criminal Justice
- Schedule development
- Strategic Planning
- Data Analytics
- Staff Discipline
- [Software] experience
- Goal-Oriented
- Department organization
- Multi-Line Phone Systems
- Strong Organization
- Medical Billing
- Insurance Verification
- Updating charts
- Confidentiality
- Appointment Scheduling
- Checking in patients
- Medical Terminology
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Microsoft PowerPoint
- Administrative Support
Certification
- CPR, Present
- Medical Scribe, Present
- Certified Notary Public, 03/01/24, 02/29/32
References
References available upon request.
Timeline
Court Bailiff/ Court Reporter
Marion County Superior Court
09.2023 - Current
Supervisor
Allied Universal
10.2022 - 06.2023
Customer Service Representative
Conduent
06.2021 - 05.2022
Sales Agent
S&P Data
01.2021 - 05.2022
Receiver/Forklift Operator
Walmart eCommerce
04.2020 - 02.2021
Patient Scheduler
Flaget Memorial Hospital
11.2017 - 11.2019
CNA - Certified Nursing Assistant
Springfield Nursing and Rehabilitation Center
10.2017 - 12.2019
- CPR, Present
- Medical Scribe, Present
- Certified Notary Public, 03/01/24, 02/29/32
Bachelor of Science - Criminal Justice
Indiana University
Associate's degree - Criminal Justice
Ivy Tech Community College
Diploma - General Studies
Otter Creek Academy
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