K Lane
Richmond,VA
Summary
Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders. Results-driven Implementation Manager known for high productivity and efficient task completion. Specialize in project management, process optimization, and cross-functional team leadership. Excel at communication, problem-solving, and adaptability to ensure successful project outcomes and client satisfaction.
Overview
38
38
years of professional experience
Work History
Implementation Manager
Anthem Blue Cross & Shield
Richmond, VA
2015.02 - 2024.06
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Provided regular updates to stakeholders regarding project status and progress towards objectives.
- Identified potential risks associated with new implementations and developed strategies to mitigate them as needed.
Implementation Specialist
Anthem Blue Cross and Blue Shield
Richmond, VA
2011.03 - 2015.02
- Established communication protocols with customers related to implementation timeline expectations.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
Account Representative
Trigon/Anthem
Richmond, VA
2009.01 - 2011.03
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Resolved customer complaints in a timely manner.
Benefits Analyst
Trigon Blue Cross and Blue Shield
Richmond , VA
2002.07 - 2009.01
- Conducted regular audits of benefit programs to identify areas for improvement and cost savings.
- Assisted in the administration of health, dental, vision and life insurance plans.
Customer Service Representative
Trigon Blue Cross and Blue Shield
Richmond, VA
1995.09 - 2002.10
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Claims Representative
Blue Cross and Blue Shield of Virginia
Richmond , VA
1986.10 - 1994.08
- Conducted research into medical terminology related to healthcare claims processing activities.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
Education
Some College (No Degree) - Business Administration
Virginia Commonwealth University
Richmond, VASkills
- Business Analysis
- Cross-functional team leadership
- Data Migration
- Requirements Gathering
- Software Implementation
- Team Collaboration
- Security Planning
- Multitasking Abilities
References
References available upon request.
Timeline
Implementation Manager
Anthem Blue Cross & Shield
2015.02 - 2024.06
Implementation Specialist
Anthem Blue Cross and Blue Shield
2011.03 - 2015.02
Account Representative
Trigon/Anthem
2009.01 - 2011.03
Benefits Analyst
Trigon Blue Cross and Blue Shield
2002.07 - 2009.01
Customer Service Representative
Trigon Blue Cross and Blue Shield
1995.09 - 2002.10
Claims Representative
Blue Cross and Blue Shield of Virginia
1986.10 - 1994.08
Some College (No Degree) - Business Administration
Virginia Commonwealth University