K Lane
Richmond,VA
Summary
Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders. Results-driven Implementation Manager known for high productivity and efficient task completion. Specialize in project management, process optimization, and cross-functional team leadership. Excel at communication, problem-solving, and adaptability to ensure successful project outcomes and client satisfaction.
Overview
38
38
years of professional experience
Work History
Implementation Manager
Anthem Blue Cross & Shield
Richmond, VA
02.2015 - 06.2024
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Provided regular updates to stakeholders regarding project status and progress towards objectives.
- Identified potential risks associated with new implementations and developed strategies to mitigate them as needed.
Implementation Specialist
Anthem Blue Cross and Blue Shield
Richmond, VA
03.2011 - 02.2015
- Established communication protocols with customers related to implementation timeline expectations.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
Account Representative
Trigon/Anthem
Richmond, VA
01.2009 - 03.2011
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Resolved customer complaints in a timely manner.
Benefits Analyst
Trigon Blue Cross and Blue Shield
Richmond , VA
07.2002 - 01.2009
- Conducted regular audits of benefit programs to identify areas for improvement and cost savings.
- Assisted in the administration of health, dental, vision and life insurance plans.
Customer Service Representative
Trigon Blue Cross and Blue Shield
Richmond, VA
09.1995 - 10.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Claims Representative
Blue Cross and Blue Shield of Virginia
Richmond , VA
10.1986 - 08.1994
- Conducted research into medical terminology related to healthcare claims processing activities.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
Education
Some College (No Degree) - Business Administration
Virginia Commonwealth University
Richmond, VASkills
- Business Analysis
- Cross-functional team leadership
- Data Migration
- Requirements Gathering
- Software Implementation
- Team Collaboration
- Security Planning
- Multitasking Abilities
References
References available upon request.
Timeline
Implementation Manager
Anthem Blue Cross & Shield
02.2015 - 06.2024
Implementation Specialist
Anthem Blue Cross and Blue Shield
03.2011 - 02.2015
Account Representative
Trigon/Anthem
01.2009 - 03.2011
Benefits Analyst
Trigon Blue Cross and Blue Shield
07.2002 - 01.2009
Customer Service Representative
Trigon Blue Cross and Blue Shield
09.1995 - 10.2002
Claims Representative
Blue Cross and Blue Shield of Virginia
10.1986 - 08.1994
Some College (No Degree) - Business Administration
Virginia Commonwealth University