Aliyah Harris
Spring Hill,USA
Summary
Professional implementation expert with proven track record in leading successful deployments and fostering team collaboration. Known for effectively managing project timelines and adapting to changing requirements to achieve desired outcomes. Skilled in strategic planning and problem-solving, with strong focus on delivering high-quality results. Track record of managing cross-functional teams and driving continuous process improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Implementation Manager
UnitedHealthcare
07.2023 - Current
- Communicate directly with customers to provide updates on the implementation process
- Coordinate with cross-functional teams
- Recruiting and managing a team of implementation specialists, and ensuring team members meet deadlines
- Resolve issues within implementations effectively
- Create and monitor timelines to ensure deadlines are met
- Manage projects with specific assignments and timelines to meet
Benefit Consultant
UnitedHealthcare
07.2023 - 07.2024
- Assisted in designing and managing employee benefits programs
- Collaborated with the implementation team to ensure systems are set up correctly
- Provided expert advice to address various needs
Customer Care Coordinator/DSNP Navigator
UnitedHealthcare
04.2022 - 07.2023
- Assisted members in navigating the health care system
- Troubleshoot insurance issues
- Connected members to community resources
- Guided members across various health care settings
Oncology Authorizations/Referrals Specialist
Access Healthcare, LLC
12.2021 - 04.2022
- Analyzed provider referral requests and clinical documentation
- Organized pre-authorization requests
Medical Biller
Kernaghan Moore Speech Therapy
08.2021 - 12.2021
- Reviewed patient information
- Submitted claims to insurance companies via EHR software
- Managed denied claims
- Generated patient invoices
- Followed up on outstanding payments
Front Desk Receptionist
Access Healthcare, LLC
03.2017 - 08.2021
- Analyzed provider referral requests and clinical documentation
- Organized pre-authorization requests
- Performed basic administrative tasks
- Scheduled appointments
- Handled all mail and packages
- Provided patient support
Home Health Aide
Senior Helpers
11.2014 - 03.2017
- Assisted members with various activities
- Followed patient care plan directives as recommended or instructed by nurse
- Ensured safe, healthy, clean, and uplifting patient environments
Hostess/Server
Ihop
09.2013 - 11.2014
- Assisted members with various activities
- Followed patient care plan directives as recommended or instructed by nurse
- Ensured safe, healthy, clean, and uplifting patient environments
Assistant Manager
Tan Masters
10.2006 - 08.2010
- Hired and trained new staff
- Managed inventory and stocking
- Resolved customer complaints
- Implemented marketing initiatives to increase sales
- Retail Sales
Education
Bachelor of Science - Health Care Administration
Purdue University Global
07-2022
Skills
- Software implementation
- Data migration
- Business analysis
- Requirements gathering
- Project leadership
- Task prioritization
- Project planning
- Project lifecycle management
- Problem-solving abilities
Certification
- Certified Medical Biller and Coder
- Certified Contact Tracer
- First Aid/CPR Certified
- Lean Six Sigma Certified
Accomplishments
- Supervised team of 10 staff members
- Achieved closing 300 timelines in 2025
- Collaborated with team of Implementation Managers and Eligibility Analysts in the development of the enhanced eligibility processes
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Completed Surest Training both ASO and FI
- Completed USP Oxford/Freedom training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Implementation Manager
UnitedHealthcare
07.2023 - Current
Benefit Consultant
UnitedHealthcare
07.2023 - 07.2024
Customer Care Coordinator/DSNP Navigator
UnitedHealthcare
04.2022 - 07.2023
Oncology Authorizations/Referrals Specialist
Access Healthcare, LLC
12.2021 - 04.2022
Medical Biller
Kernaghan Moore Speech Therapy
08.2021 - 12.2021
Front Desk Receptionist
Access Healthcare, LLC
03.2017 - 08.2021
Home Health Aide
Senior Helpers
11.2014 - 03.2017
Hostess/Server
Ihop
09.2013 - 11.2014
Assistant Manager
Tan Masters
10.2006 - 08.2010
Bachelor of Science - Health Care Administration
Purdue University Global