KATRINE MIRZADZHANYAN
Atlanta Metropolitan Area,GA
Summary
Strategic Senior Renewals Manager with a robust background in Customer Success Management, leveraging relationship-building expertise to optimize net retention rates (NRR) and ensure annual recurring revenue (ARR) stability. Proven ability to blend proactive adoption strategies with commercial rigor, effectively managing complex contract negotiations, mitigating churn risks, and uncovering expansion opportunities. Exceptional skills in aligning cross-functional teams—spanning Sales, Product, and Finance—to facilitate seamless customer lifecycle transitions and foster enduring account loyalty. Committed to driving sustainable growth through innovative solutions and strategic foresight.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Senior Renewals Manager
OneTrust
04.2025 - Current
- Directed 50-100 high-value strategic customer accounts, fostering executive-level relationships prior to renewal deadlines while managing entire renewal cycle efficiently.
- Achieved consistent quarterly retention goals, advancing growth through targeted upselling and right-sizing efforts.
- Maintained accurate monthly and quarterly renewal forecasts, tracked retention metrics, and reported account health to leadership.
- Recognized churn risks and lapsed support matters while aligning internal resources to ensure swift resolutions.
Cloud Onboarding Enablement
Barracuda
12.2023 - 09.2024
- Led cloud onboarding, cutting setup time by 60%, boosting user adoption rates.
- Consistently exceeded monthly quotas, achieving over 32 first values of Barracuda's cloud solutions.
- Cultivated strong client relationships, facilitating effective knowledge transfer and promoting successful adoption of cloud technologies.
- Partnered with cross-functional teams to resolve complex technical challenges, ensuring smooth cloud integration for clients.
Customer Success Manager
Barracuda
08.2021 - 12.2023
- Managed customer migration projects, ensuring seamless transitions and high client satisfaction.
- Exceeded 15 migrations monthly, consistently meeting targets and improving client retention.
- Provided comprehensive support, promptly resolving critical issues to maintain client relationships.
- Led sales cycle from start to finish, contributing to overall project success and client satisfaction.
Lead Development Representative
Barracuda
10.2020 - 07.2021
- Generated leads through targeted outreach, increasing sales and client acquisition by 50%
- Mentored junior reps, boosting team performance and success
- Analyzed market trends and competitors to identify new opportunities
- Implemented targeted outreach strategies, resulting in substantial lead generation and increased client acquisition for Barracuda's sales pipeline.
Marketing Operations Specialist
MemberClicks
10.2019 - 06.2020
- Managed marketing automation tools, boosting campaign efficiency and engagement rates by 40%
- Analyzed data to refine strategies, significantly improving engagement and ROI.
- Collaborated with teams to streamline processes, enhancing productivity and turnaround times
- Optimized processes, consistently meeting or exceeding key performance indicators.
Education
Bachelor of Science - Marketing
Georgia Gwinnett College
Lawrenceville, GA03.2019
Associate of Science - Business Administration
Georgia State University
Atlanta, GA03.2017
LANGUAGES
Russian
Native or Bilingual
Ukrainian
Limited Working
Timeline
Senior Renewals Manager
OneTrust
04.2025 - Current
Cloud Onboarding Enablement
Barracuda
12.2023 - 09.2024
Customer Success Manager
Barracuda
08.2021 - 12.2023
Lead Development Representative
Barracuda
10.2020 - 07.2021
Marketing Operations Specialist
MemberClicks
10.2019 - 06.2020
Bachelor of Science - Marketing
Georgia Gwinnett College
Associate of Science - Business Administration
Georgia State University
AWARDS
- President's Club - Top 20% of the company award, 3 consecutive years in a row (Barracuda)
- 100 percent club, 3 consecutive years in a row (Barracuda)
- Dean's list in college, every consecutive semester in a row