Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Websites
Timeline
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K M Ishanul Haque

Buffalo

Summary

Results-oriented professional specializing in sales operations and customer engagement. Demonstrated success in optimizing team performance and increasing revenue through effective workflow management. Technical proficiency in Salesforce and Excel, complemented by a strong foundation in Management Information Systems. Notable achievements include significant process improvements and leadership in community service initiatives.

Overview

6
6
years of professional experience

Work History

Home tutor
Buffalo
01.2023 - Current
  • Academic coaching focused on top tier admissions, including SAT/ACT prep, subject tutoring, and strategic advising—consistently improving scores by 15–30% utilizing customized study plans and holistic academic planning.

Student Operations Coordinator

Rock Café
Big Rapids
01.2022 - 05.2022
  • Assisted in onboarding and training new student staff, creating checklists and guides that decreased ramp-up time by 20%.
  • Managed meal deliveries and order accuracy under high volume, achieving a 98% on-time service rate.
  • Collaborated with kitchen staff to optimize prep workflows, enhancing peak-hour order throughput.

Floor Manager – Sales & Customer Relations

Brothers Enterprise
Dhaka
01.2020 - 06.2021
  • Directed retail floor operations, overseeing staff performance and customer engagement, leading to a 12% year-over-year sales increase.
  • Developed weekly performance reports to evaluate staff efficiency and inform training priorities.
  • Fostered a customer-first culture that boosted loyalty program sign-ups by 20%.
  • Negotiated vendor agreements, and assisted in supply chain coordination to reduce overhead.

Education

Bachelor of Science - Business Administration, MIS (Management Information System)

University At Buffalo, SUNY
Buffalo, NY
12-2026

Skills

  • C Programming Language
  • Excel
  • PowerPoint
  • Word
  • Canvas
  • Photography
  • MS Access
  • Salesforce Software

Activities

  • UB MISA Management Information Systems Club (SUNY)
  • UB Realty Network Club (SUNY)
  • Former president of People Organization (helping people with food and health)
  • Member of BCCIAR (science research institute)
  • RED Crescent Volunteer (traffic, collecting blood)
  • Multi-language (Bengali, English, Hindi, Urdu, Panjabi)
  • Science project (making blind stick, electric bike)
  • Business project (developing and designing business model)

Accomplishments

  • 1st prize winner in the national science olympiad, Bangladesh

Timeline

Home tutor
01.2023 - Current

Student Operations Coordinator

Rock Café
01.2022 - 05.2022

Floor Manager – Sales & Customer Relations

Brothers Enterprise
01.2020 - 06.2021

Bachelor of Science - Business Administration, MIS (Management Information System)

University At Buffalo, SUNY

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