Michael Kowal
Buffalo,NY
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
Work History
MOAT Sales Supervisor
GEICO Insurance Agency
01.2021 - Current
- Coordinating and running team meetings and driving results, reporting back to all levels of management
- Formatting and developing action items to improve department results regarding customer satisfaction and expediting resolutions to underwriting scenarios
- MDP Mentor Program (8/23)
- Designed and facilitated a structured approach to MDP supervisor shadows and assist in developing supervisor framework for new MDP’s. Met consistently to provide feedback and guidance.
- Successfully calibrated peers and management on phone statistics and upcoming roll outs for quality changes across floor achieving 1st Quartile results across all locations
- Champion Roles as of (3/24)
- Average Handing Time Champion
- Work Output Champion
- Weekly Bonus Tracker and Workforce Champion
MOAT Service Mortgage B2B Supervisor
GEICO Insurance Agency
09.2019 - 01.2021
- Trained agents B2B processes including binding policies, correcting mortgage clauses to ensure proper handling of new policies and maximizing policy retention
- The Hartford Application Pilot (10/20)
- Completed an executive summary and in dept competitor analysis to determine opportunities to use new partner for growth which led to recommendations for partner relations
MOAT Sales Supervisor
GEICO Insurance Agency
01.2017 - 08.2019
- Contributed to the opening of MOAT Sales unit in Kansas City (May-September 2019)
- Mentor to MDPAs Charles Thompson and Christian Allegae (KC-both promoted to supervision in 2020)
- Assumed Temporary Trainer role and trained multiple classes of new hires. Certified 100% of new agents to the floor through checkpoints
- Interviewed multiple Sales Candidates with Hiring Team to calibrate on the quality candidates
- Co-managed niche department worked to develop a comprehensive Business Plan for part time associates including Staffing, Systems, Sales, and Scheduling
GEICO Management Development Program Associate
GEICO Insurance Agency
09.2015 - 01.2017
- Managed transition team and drove results for all checkpoints finishing with 86% on time certification rate
- (Top Rated MDP November 2016 4.64)
- Coached Agents on sales behaviors via multiple different initiatives throughout, team set cross 20% Cross sales record resulting in top team closure and performance
Education
Bachelor of Arts - History
SUNY At Fredonia
Fredonia, NY05.2015
Skills
- Excellent Communication and Interpersonal Skills
- Multitasking Skills
- Business Development Skills
- Project Management skills
- Time Management
- Complete Microsoft Office Suite
- Excels working under high pressure
- B2B Sales
Certification
Timeline
MOAT Sales Supervisor
GEICO Insurance Agency
01.2021 - Current
MOAT Service Mortgage B2B Supervisor
GEICO Insurance Agency
09.2019 - 01.2021
MOAT Sales Supervisor
GEICO Insurance Agency
01.2017 - 08.2019
GEICO Management Development Program Associate
GEICO Insurance Agency
09.2015 - 01.2017
Bachelor of Arts - History
SUNY At Fredonia
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