Ka Man Chan
Austin
Summary
Dynamic insurance executive with a proven track record at Chubb, specializing in product development and innovation. Expert in policy administration and risk management, I successfully generated $300M in new business premium and enhanced underwriting efficiency through automation. Adept at cross-functional collaboration, I drive strategic initiatives that align with organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Vice President – Package Product Manager
Chubb
Austin
05.2023 - Current
- Led 9 teams on package product initiatives and strategy
- Coordinated with leadership to develop and implement organizational strategies that advance business objectives.
- Managed package policy administration systems, focusing on Benchmarq and Customarq.
- Collaborated with executive teams to develop innovative insurance products and services.
- Facilitated cross-functional meetings aligning organizational objectives with stakeholder interests.
- Oversaw budget management for IT projects
- Managed development and implementation of forms, pricing models and rating
- Oversaw critical risk factors and rules ensuring consistency and cohesion across initiatives.
- Work with small commercial and IT to identify a rules engine that will fit our needs
Vice President – Package Product Lead Commercial Insurance
Chubb
Tampa
01.2020 - 05.2023
- Product development for middle market business
- Leading development of the new package product for lower middle market including: pricing, rates, underwriting rules, coverage, and online quote/bind/issue system.
- Training and launching new product across regions.
- Producing close to $9M in new business premium within a year of new product.
- Improving underwriting efficiency by automating manual process flows.
- Harmonizing business strategies and process flows between small business and middle market.
- Developing renewal automation for lower middle market size risks including automating underwriting rules, renewal pricing to enable straight through processing.
- Designed product offering for on-the-glass/agent facing platform.
- Recognized as 2021 line of business of the year for Chubb Commercial Lines
Vice President – Segment Leader Small Commercial Insurance
Chubb
Whitehouse Station
03.2014 - 01.2020
- Product development for small business industry segments
- Led development of the BOP product for small commercial including: pricing, rates, underwriting rules, coverage, and online quote/bind/issue system.
- Designed new Umbrella product for more efficient quote/bind/issue process for small business.
- Conducted market analysis to identify potential industry expansion.
- Developed and oversaw product expansion in to new industry segments including technology, contractors, manufacturers, and food services over the course of 3 years.
- Created go to market strategy for new industry segments including marketing, training, communications and underwriting guidelines and ran the book of business as part of business as usual.
- Enabled BOP product for digital agency distribution.
- Enhanced product solutions for book consolidation opportunities.
- Designed automated underwriting rules to enable straight through processing for new business and renewals.
Commercial Underwriting Staff Manager/Consultant
Farmers Insurance
Woodland Hills
06.2012 - 03.2014
- Business lead for programs focused on improving underwriting efficiency and commercial lines profitability for a $460 million book of business.
- Operationalized implementation of business rules in underwriting system to promote automation and improve loss ratio for lines of business including property, GL, auto, WC and umbrella.
- Leveraged underwriting expertise to introduce system efficiencies impacting over 90 individual underwriters in their day to day functions.
- Built and developed a team of analysts responsible for leveraging data to mine opportunities for efficiency and enhancement to systemic underwriting rules.
- Refined and implemented coastal guidelines for 18 states impacting 5000 policies and $29 million in premiums.
- Served as underwriting liaison for various business and technology units and as an escalation point for underwriting staff.
- Participated in Emerging Talent Program for Managers.
Commercial Underwriting Team Manager
Farmers Insurance
Hicksville
11.2009 - 06.2012
- Manager of a team of 9 underwriters serving the Northeast and New England regions.
- Realigned underwriting territories to partner with sales team on driving submissions.
- Revised coastal guidelines and actively involved in CAT mitigations.
- Learned company systems/guidelines and acquired full territory in less than two months after hire.
- Managed entire upstate NY territory which consisted of over 160 agencies.
- Successfully increased submission goal by 76% quarterly.
- Grew assigned book of business by over 30% quarterly.
- Involved in special projects outside of job responsibility which contributed to underwriting efficiency.
- Recognized as one of 23 candidates for Key Talent Group for 2010 and 2011.
Express Plus Account Executive – Select Accounts
The Travelers Companies, Inc.
Tampa
10.2005 - 11.2009
- Responsible for meeting with agency personnel to maintain and develop positive and productive relationships.
- Effectively managed $7.4 million book of business including 19 largest accounts in the department.
- Worked efficiently with other business units to support market penetration objectives and seek out cross-sell opportunities.
- Contributed to project appointing new agencies and generating over $4 million new business.
- Conducted online training for 225 agencies on company’s products and underwriting guidelines and led new appointed agencies to meeting commitment goals with the company.
- Conducted training for unit staff on new auto underwriting platform.
Underwriter/Automation Specialist
The Travelers Companies, Inc.
Tampa
07.2003 - 10.2005
- Supported business strategies to effectively achieve profit and growth objectives by evaluating business to accept, decline, modify, rate, and quote these accounts.
- Negotiated price, product, and coverage issues on individual accounts and developed strong agency relationships.
- Analyzed and resolved issues that affected production and loss ratio objectives on assigned book of business.
- Assisted underwriting manager in putting together monthly reports for regional vice president and home office on production planning.
- Teamed with Home Office to set up agencies for automation.
Education
Master of Business Administration -
University of Florida
Bachelor of Science - Management
University of Florida
Chartered Property Casualty Underwriter -
American Institute for Chartered Property and Casualty Underwriters
Skills
- Product development, innovation and pricing strategy
- Policy administration
- Cross-functional collaboration
- Risk management
- Insurance underwriting
Certification
Chartered Property Casualty Underwriter, American Institute for Chartered Property and Casualty Underwriters
Accomplishments
MVP Award- Chubb Small Commercial - 2017
Timeline
Senior Vice President – Package Product Manager
Chubb
05.2023 - Current
Vice President – Package Product Lead Commercial Insurance
Chubb
01.2020 - 05.2023
Vice President – Segment Leader Small Commercial Insurance
Chubb
03.2014 - 01.2020
Commercial Underwriting Staff Manager/Consultant
Farmers Insurance
06.2012 - 03.2014
Commercial Underwriting Team Manager
Farmers Insurance
11.2009 - 06.2012
Express Plus Account Executive – Select Accounts
The Travelers Companies, Inc.
10.2005 - 11.2009
Underwriter/Automation Specialist
The Travelers Companies, Inc.
07.2003 - 10.2005
Master of Business Administration -
University of Florida
Bachelor of Science - Management
University of Florida
Chartered Property Casualty Underwriter -
American Institute for Chartered Property and Casualty Underwriters