Kaacia Mcdonald
Fort Lauderdale
Summary
Dynamic Eligibility Specialist with a proven track record at the Department of Children and Family Services, enhancing client satisfaction through effective communication and compliance with regulations. Skilled in data entry and public assistance, I excel in resolving complex issues while maintaining professionalism, ensuring timely and accurate eligibility determinations.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist 1
Department of Children and Family Services
09.2022 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Interviewed applicants and explained scope of different available benefits.
Customer Service Representative
Momentum Financial
03.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Clerk
Department of Health
01.2019 - 11.2020
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Set up meetings and organized supporting materials.
Education
Associate of Science - Counseling Psychology
Grand Canyon University
Phoenix, AZ05-2028
General Studies
Aabuthnott Gailllimore High School
Jamaica 05-2016
Skills
- Data entry
- Effective verbal communication
- Microsoft office
- Telephone etiquette
- Public assistance
- Documentation and reporting
Timeline
Eligibility Specialist 1
Department of Children and Family Services
09.2022 - Current
Customer Service Representative
Momentum Financial
03.2020 - 09.2022
Senior Clerk
Department of Health
01.2019 - 11.2020
Associate of Science - Counseling Psychology
Grand Canyon University
General Studies
Aabuthnott Gailllimore High School
Similar Profiles
Catherine BertholfCatherine Bertholf
Child Welfare - Foster Care Caseworker at Department of Children and Family ServicesChild Welfare - Foster Care Caseworker at Department of Children and Family Services
Jake TerryJake Terry
Deputy Communications Director at Louisiana Department of Children and Family ServicesDeputy Communications Director at Louisiana Department of Children and Family Services
Nycole HughesNycole Hughes
Kinship Navigator Program Liaison at Department of Children and Family ServicesKinship Navigator Program Liaison at Department of Children and Family Services
Khalil BakerKhalil Baker
Volunteer at TripleK SweetsVolunteer at TripleK Sweets
Lindsay ChinappiLindsay Chinappi
Operations Manager at Action roofingOperations Manager at Action roofing