Lashauneka Jackson
Conyers,GA
Summary
Caring Social Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.
Overview
12
12
years of professional experience
Work History
Eligibility Specialist 1
Georgia Department of Family and Children Services
Conyers, GA
09.2024 - Current
- Determines eligibility for Family Medicaid and Food Stamps (SNAP).
- Entered client information and files into databases for further review and tracking.
- Coordinated with other departments to promote prompt processing of client applications.
- Process interim changes using appropriate criteria and policies consistently, and according to established guidelines.
- Records and evaluates personal and financial data obtained from individuals.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Keys in a high volume of data using standard office hardware and software.
- Evaluated applications for eligibility based on state and federal guidelines.
- Provided guidance to clients regarding benefits and services available.
Crisis Line Manager
Project Renewal Intervention Program
Conyers, GA
06.2019 - 07.2023
- Evaluated and addressed individual client needs and concerns.
- functioned with minimal supervision, followed directions, and handled multiple tasks simultaneously, and managed stressful situations effectively
- prepared correspondence, case notes and narratives with computer-based applications.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Performed psychosocial assessments and processed documented casework.
- Entered a high volumes of data effectively and accurately on a regular basis using standard office technology.
- Worked independently on developing workable solutions for recurring problems for individuals and families.
- Answered high call volume and promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- build connection with domestic violence, mental illness, and homeless clients.
- managed data collection, reports, and use of computer.
- Adapted and maintain flexibility in a fast changing environment.
Teacher
West Newton Elementary School
Covington, GA
10.2014 - 09.2018
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Participated in workshops, trainings and conferences to improve educational skills.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Remained calm and patient in student interactions to support individual growth and development.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN10-2028
Bachelor of Science - Social Work
Fort Valley State University
Fort Valley, GA05-2011
Skills
- Family Support
- Case Management
- Collaboration and Teamwork
- Client Needs Assessments
- Microsoft Office Suite
- Active Listening
- Client and Family Interviews
- Problem-Solving Abilities
- Maintaining Client Records
- Excellent Communication Skills
- Time Management Skills
- Organizational Skills
- Data Collection
- Strong proficiency in Data Base Software
- Process and Authorize Family Medicaid
- Process and Authorize SNAP benefits
Training
- FS 2020 - SNAP Phase II Integrated Gateway Training (Food Stamps)
- FMGV 2021 - Family Medicaid (FM) Phase II Gateway Virtual Cross Training
Timeline
Eligibility Specialist 1
Georgia Department of Family and Children Services
09.2024 - Current
Crisis Line Manager
Project Renewal Intervention Program
06.2019 - 07.2023
Teacher
West Newton Elementary School
10.2014 - 09.2018
Bachelor of Science - Social Work
Fort Valley State University
Master of Science - Social Work
Walden University