KAAZ'MEK GOODMAN
Greensboro,North Carolina
Summary
Results-driven technology and security systems professional with extensive experience in troubleshooting, installation, and maintenance of connected systems. Recognized four times as Tech of the Year and for achieving the highest annual technician sales. Strong problem-solving and customer service skills enhance effectiveness in IT support roles.
Overview
9
9
years of professional experience
Work History
Security Technician
CPI Security
08.2021 - Current
- Install, configure, test, maintain, and troubleshoot security and connected technology systems for residential and business customers.
- Diagnose hardware, software, connectivity, and system-performance issues and explain solutions in clear, customer-friendly language.
- Documented work, system changes, technical findings, and customer needs while coordinating with internal teams to ensure alignment and continuity.
- Built customer trust through responsive service and effective communication, providing practical technology recommendations tailored to customer needs.
- Received Tech of the Year honors four times and ranked highest in annual technician sales four times, reflecting commitment to customer satisfaction and sales excellence.
Security Technician
ADT Security
07.2020 - 08.2021
- Installed, tested, and serviced electronic security equipment while following technical procedures and safety standards.
- Troubleshot system, device, and connectivity issues, guiding customers on optimal operation and usage.
- Managed service visits, ensuring accurate records and clear communication to enhance customer satisfaction.
Technical and Customer Support
Spectrum
05.2017 - 07.2020
- Assisted customers with internet, cable, and technology inquiries, ensuring high satisfaction in fast-paced service environment.
- Diagnosed connectivity and equipment issues, guided customers through troubleshooting, and escalated complex cases for resolution.
- Leveraged technical knowledge and communication skills to address customer concerns and recommend tailored services.
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC06-2016
Skills
- Security system installation
- Security system configuration
- Technical troubleshooting
- System troubleshooting
- Network configuration
- Infrastructure: Networking, cloud computing, databases
- Customer service
AWARDS
CPI Security Tech of the Year - four-time recipient, Highest Annual Technician Sales, CPI Security - four-time recipient
Timeline
Security Technician
CPI Security
08.2021 - Current
Security Technician
ADT Security
07.2020 - 08.2021
Technical and Customer Support
Spectrum
05.2017 - 07.2020
High School Diploma -
Mallard Creek High School