Resourceful team player offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Facility Maintenance Specialist Plumber
Nebraska Department of Correctional Services
Lincoln, Nebraska
08.2021 - Current
Performs preventative maintenance on air handlers, air conditioners, air compressors, iced machines, steam tables, water fountains, sump pumps, dishwashers, deep fat fryers, steam pots, garbage disposals.
Cleans, maintains, repairs and inventories tools and equipment. Advises on ordering and storage of materials/equipment.
Instructs and lead workers on project assignments.
Performs building inspections to determine condition of structural, plumbing and mechanical devices.
Followed all company policies and procedures to deliver quality work.
Knowledge of ACA standards, KRONOS timekeeping system, Nebraska Inmate Case Management System (NICaMS), Microsoft Office and State of Nebraska Employee Development Center (EDC), Outlook, Microsoft Word and Excel.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Inspected sewers and piping systems to assess quality and condition.
CERT Team Member
Corrections Emergency Response Team NDCS
Lincoln, Nebraska
09.2018 - Current
Remains ready to mobilize upon command to move quickly and decisively in emergency situations and to restore order within facilities.
Dedicated to protecting people in emergent scenarios while remaining calm in stressful situations using training provided to maintain security of institutions.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Demonstrated commitment to ongoing professional development by actively participating in meetings and annual training to stay current with best practices.
Field Training Officer
Nebraska Department of Correctional Services
Lincoln, Nebraska
06.2019 - 08.2021
Ability to quickly and effectively create collaborative working relationships
Evaluated performance and provides input on quality and quantity of additional training for new teammates.
Identifies areas for professional development and growth
Systemically develops and trains correctional employees through a formal structured learning experience, while fostering growth through communication and guidance.
Implementation of the Field Training Officer Observation Report
Works as a role model, clearly communicating the expectations of training and teaching new staff members the policies of the department by correctly applying the concepts learned as an FTO all the while assessing the trainees learning needs to better their development.
Makes sound, ethical decisions with a need for only minimal supervision while upholding the values of NDCS which include Integrity, Respect, Compassion, Growth and Excellence.
Use of the NDCS value Growth by striving to provide the right environment, expectations and opportunities for development to new trainees.
Corrections Corporal and K9 Corporal
Nebraska Department of Correctional Services
Lincoln, Nebraska
12.2017 - 08.2021
Controls, directs, and monitors inmates while maintaining order within an adult correctional institution during assignments to posts of a critical nature and while escorting inmates off institution or facility grounds.
Prepares documentation regarding institutional matters such as incident reports, misconduct reports, and logs.
Follows written and verbal directives, post orders, and special instruction in addition to policies which dictate daily routine and emergency procedures.
Completed and maintained annual certification Training Academy classes including CPR, self-defense, first aid, chemical agents and firearms.
As assigned post Canine/Recycling Corporal I oversaw the domesti-pups and Second Chance Pups programs which includes providing opportunities for incarcerated individuals to change thinking and behavior through the handling and training of canines.
Ensuring the health, welfare, and fitness of K9s under their supervision.
Managing the maintenance and upkeep of K9 equipment and vehicles.
Ensuring K9 operations align with departmental policies, procedures, and legal standards.
Service Desk Associate
The Home Depot
Lincoln, Nebraska
05.2016 - 12.2017
Processed merchandise returns, and exchanges in a timely manner providing exceptional service guaranteeing customer satisfaction.
Completed delivery schedules and transactions by monitoring accounts.
Training and staff supervision experience.
Engaged in user support interactions via telephone, chat and email platforms.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Direct Support Professional
Integrated Life Choices
Lincoln, Nebraska
11.2015 - 05.2016
Assisted intellectually disabled individuals with activities of daily living by extending aid when necessary and monitoring potentially dangerous behaviors.
Processed reports and maintained documentation while recording data on individuals to update corporate on issues that occurred while maintaining privacy dignity and confidentiality.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary teams.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Fairbury Jr. Sr. High School
Fairbury, NE
05.2014
Skills
Effectively communicates goals, expectations, and feedback
Builds cohesive teams, fostering positive work environments
Addresses issues promptly and effectively, demonstrating responsiveness and commitment
Establishes trust and credibility, fostering long-term relationships and loyalty
SERVICE MANAGER/SERVICE TECHNICIAN/WARRANTY SPECIALIST at Associated Materials Inc.SERVICE MANAGER/SERVICE TECHNICIAN/WARRANTY SPECIALIST at Associated Materials Inc.