KABONGO BUKASA
Lead Transport
Pottstown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TRANSPORT LEAD
BIOCAIR, KING OF PRUSSIA
, PA
03.2023 - Current
- Act on behalf of the Station Manager when required
- Complete daily operational task to meet and exceed customer expectation, in compliance with all relevant regulations and target of the company.
- Performing duties to maintain a clean, tidy, and safe warehouse, ensuring all materials are stored in the designated areas as well as ensuring fridges, freezers and room temperatures are checked and remain within prescribed parameters and maintain accurate records thereof.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Mentored, trained and managed team of 5 employees and offered insight and direction, helping boost overall performance.
DRIVER AND PACKAGING SPECIALIST/SENIOR TRANSPORT
Biocair
King of Prussia, PA
08.2019 - 03.2023
- Carried out small package collections and deliveries for urgent, High Value, Perishable Shipments utilizing company cargo van.
- Packaged Product manually by placing in boxes and surrounding with protective materials.
- Trained new employees on proper techniques for packaging, and inventory management.
- Retrieve Monitors from customers after deliveries, then download the Monitors into the system to keep records.
- Represented Company in a manner to enhance, reputation, and efficient using High Level of Customer Service.
TRANSPORT COORDINATOR
BIOCAIR, KING OF PRUSSIA
, PA
01.2017 - 08.2019
- Preparing all special packaging and temperature-controlled consignments, which includes: Ambient, Refrigerated, Frozen, , Dry-ice, and Infectious Substance Packing.
- Ensuring all the correct documentation is accurately completed and processed with the shipment.
- Ensuring the cleanliness of the vehicles as well as carrying out daily and weekly vehicle maintenance checks and perform simple maintenance task as required.
- Package customer samples following company procedures and observe all regulations.
MANAGEMENT ASSISTANT
Enterprise Rent-A-Car
Philadelphia, PA
06.2016 - 12.2016
- Entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Maintained front desk to provide positive first impression.
- Understood cost control, reading branch’s P&L statements and what it took to run a profitable business.
- Excel at customer service, sales, and marketing, finance, and operations.
MANAGEMENT TRAINEE
ENTERPRISE
PHILADELPHIA, PA
06.2014 - 06.2016
- Learned company processes, procedures and employee role functions.
- Acquired business and management skills through various resources to update proficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Able to function in the fast pace environment
- Went out in the community and establish the relationships essential to building a business.
Education
Bachelors of Arts - International Business
LYCOMING COLLEGE
Williamsport, PA05.2014
Skills
- Customer Service
- Team Building
- Fluent in French
- Relationship Building
- Calm Under Pressure
- Computer Skills
- Customer Relations
- Customer Relationship Management
- Training New Hires
- Work Order Management
- Staff Training
- Inventory Control
- Sales Techniques
- Shipment Verification
- Team Discipline
- Training Strategies
- Physical Training
- Agility Drills
- Competitive
- Mentoring
- Recruitment
- Player Evaluations
- Performance Improvements
Languages
Certification
- Transportation Security Administration (TSA) certified-(2023)
- The International Air Transport Association (IATA) certified- (2023)
- Department of Transportation (DOT) certified- (2023)
Timeline
TRANSPORT LEAD
BIOCAIR, KING OF PRUSSIA
03.2023 - Current
DRIVER AND PACKAGING SPECIALIST/SENIOR TRANSPORT
Biocair
08.2019 - 03.2023
TRANSPORT COORDINATOR
BIOCAIR, KING OF PRUSSIA
01.2017 - 08.2019
MANAGEMENT ASSISTANT
Enterprise Rent-A-Car
06.2016 - 12.2016
MANAGEMENT TRAINEE
ENTERPRISE
06.2014 - 06.2016
Bachelors of Arts - International Business
LYCOMING COLLEGE
- Transportation Security Administration (TSA) certified-(2023)
- The International Air Transport Association (IATA) certified- (2023)
- Department of Transportation (DOT) certified- (2023)
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