Kabria Clemons
Winter Haven,FL
Summary
Field operations professional with proven track record in managing client relationships and coordinating project activities. Known for fostering team collaboration and delivering results in dynamic environments. Adaptable and reliable, skilled in communication and problem-solving.
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Field Liaison
UBC
02.2025 - Current
- Builds and maintains relationship as the single point of contact with 3 field sales force agents for high volume.
- Key account manufactures in an assigned territory.
- Provide SME support for complex patient/provider clinical reimbursement issues.
- Represents ESI at manufacturer national sales conferences.
- Prospects for account revenue opportunities.
- Gather, analyze and report adverse event trend data for quarterly business reviews, along with other reports as required by the manufacturer.
- Advance knowledge of medical insurance terminology.
- Ability to handle fast paced environment.
- Strong written and verbal communication skills.
- Advance problem solving and troubleshooting skills.
- Strong attention to detail, team building skills, and ability to train other team members.
- Research, analysis, report preparation and documentation skills.
Case Manager
UBC
08.2023 - Current
- Provide one on one training to new hires.
- Assist other coworkers with their day-to-day case load.
- Provide coaching to other coworkers with work processes.
- Audit 3-4 coworker’s cases to make sure they are in alignment.
- Provide leadership assistance when needed when completing program assignments.
- Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required.
- Act as a single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives, and other external stakeholders.
- Communicate patient benefits and responsibilities in a timely and accurate way.
- Performs quality checks on cases and reports trends to leadership.
- Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state, and federal safety and programs and procedures.
- Troubleshoot complex cases, spanning multiple disease states, while interfacing with key stakeholders (internal/external) to ensure the optimal start to therapy.
- Report Adverse Drug Events that have been experienced by the patient in accordance with pharmaceutical requirements.
Certified Nursing Assistant
Orlando Regional Medical Center
05.2022 - 01.2025
- Assist over 100 patients with hygiene, mobility, hydration, elimination and nutritional needs.
- Provides routine treatments and maintains a safe, clean, neat, and organized patient environment.
- Maintains safety and security of patients, families, self, and other members of the healthcare team.
- Assures patient privacy, rights, and confidentiality.
- Follows standard precautions, always washes hands between patients.
- Assists with admission, transfer, and discharge of patients.
- Takes and records temperature, blood pressure, pulse, respiratory rates, food and fluid intake and output as directed.
- Obtains data and accurately documents pertinent patient information according to Orlando Health specific policies and guidelines.
Education
Bachelor of Science - Psychology
12-2026
Associate of Arts - General Studies
05.2023
Skills
- Leadership
- Trainer
- Expertise in relationship building
- Microsoft office expertise
- Medical Terminology
- File and record management
- Insurance and Reimbursement
- Data entry proficiency
- Claims processing
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Certified Nursing Assistant
- 620- All lines Claims Adjuster
- Correctional Officer
- Home Health Aide
Timeline
Field Liaison - UBC
02.2025 - Current
Case Manager - UBC
08.2023 - Current
Certified Nursing Assistant - Orlando Regional Medical Center
05.2022 - 01.2025
Florida Agriculture And Medical University - Bachelor of Science, Psychology
Valencia College - Associate of Arts, General Studies