Kacey Boyd
Clover,SC
Summary
Dedicated office professional with commitment to excellence, office efficiency and maintaining high standards in daily operations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Head Custodian
Clover School District (Larne Elementary)
Clover, SC
2023 - Current
- Supervised daily cleaning operations to maintain facility standards and ensure a safe environment.
- Trained and mentored custodial staff on effective cleaning techniques and safety protocols.
- Established communication channels with 5 staff members to promote teamwork and resolve issues swiftly.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Collaborated with school administration to address facility-related concerns promptly and effectively.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Reported vandalism or other damage to property to supervisor.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Quality Control Inspector/ Sanitation Technician
Enviro-Master Charlotte
Charlotte, NC
2019 - 2023
- Identified and documented defects or inconsistencies in products and processes.
- Conducted thorough inspections of cleaning supplies and equipment for over 50 customers weekly..
- Assisted in training new staff on inspection protocols and safety procedures.
- Maintained accurate records of inspections and compliance with industry standards.
- Collaborated with team members to implement quality control measures effectively.
- Supported management in developing strategies to enhance product quality and service delivery.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Quality Assurance Analyst
Intouch Insight
Fort Mill, SC
2017 - 2018
- Conducted comprehensive audits with Blue Chip and fortune 1000 companies to streamline processes, prevent duplication and simplify compliance without compromising clients.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Pricing Specialist
MSC Industrial Supply
Davidson, NC
2015 - 2017
- Analyzed pricing data to ensure competitive positioning in market
- Developed pricing strategies that enhanced profitability and customer satisfaction
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
- Collaborated with cross-functional teams to refine pricing models and processes
- Implemented automated tools for price adjustments, improving operational efficiency
- Conducted regular audits of pricing structures to maintain accuracy and compliance
Mortgage Loan Processor
Bank of America
Charlotte, NC
2011 - 2013
- Processed mortgage applications, ensuring compliance with lending guidelines and regulatory requirements.
- Reviewed financial documents for accuracy, verifying borrower information and creditworthiness.
- Coordinated with underwriters to resolve discrepancies and streamline loan approvals.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Trained junior staff on best practices for documentation review and processing workflows.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Mortgage Underwriter
Wells Fargo
Fort Mill, SC
2006 - 2011
- Evaluated mortgage applications for compliance with underwriting guidelines and regulations.
- Analyzed borrower creditworthiness through detailed financial assessment and documentation review.
- Collaborated with loan officers to clarify documentation requirements and expedite approval processes.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Increased customer satisfaction by providing timely feedback on application status and addressing potential issues promptly.
- Reviewed appraisals and title documents to verify accuracy and completeness.
Education
High School Diploma -
Clover High School
Clover, SC06.2004
Skills
- Teamwork and collaboration
- Effective Communication
- Customer service
- Organization and time management
- Attention to detail
- Microsoft Office and computer skills
- Problem Solving
- Flexible and adaptable
- Multitasking
- Friendly, positive attitude
- Dependable and responsible
Certification
- Dental Assisting Certificate- NCDATS 2004
- Mortgage Underwriting Certificate- CPCC 2010
- Small Business Certificate- Gaston College 2021
Timeline
Head Custodian
Clover School District (Larne Elementary)
2023 - Current
Quality Control Inspector/ Sanitation Technician
Enviro-Master Charlotte
2019 - 2023
Quality Assurance Analyst
Intouch Insight
2017 - 2018
Pricing Specialist
MSC Industrial Supply
2015 - 2017
Mortgage Loan Processor
Bank of America
2011 - 2013
Mortgage Underwriter
Wells Fargo
2006 - 2011
High School Diploma -
Clover High School