Kacey John-Jackman
Columbia,SC
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
21
21
years of professional experience
Work History
SR HCPPA - Supervisor
Bellevue Hospital Center
03.2012 - 09.2023
- Supervised and monitored the day-to-day operation of the Accounts Receivable Specialty Billing Unit which included- Inpatient, Outpatient & ED No-Fault, Workers Compensation, Veterans Administration, Tricare, and Crime Victims
- Oversaw the entire medical billing process, from claim submission to payment collection, ensuring accuracy, timeliness, and compliance with relevant regulations
- Investigated denials and collaborated with internal team members and third-party representatives to identify solutions
- Monitored and analyzed billing data to identify trends, issues, and areas for improvement, and implement necessary changes to optimize billing operations
- Served as liaison between Insurance Companies, Adjusters, and Attorneys for the purpose of billing and claims reconciliation
- Reviewed and maintained monthly statistical data reports of denials and staff productivity in efforts to prevent untimely appeals and denials
- Responded and resolved complex patient, insurance, and law representative inquiries via emails, phone calls and in-person
- Mentored employees, conducted performance evaluations, counseled and provided disciplinary actions when needed
- Maintained confidentiality of patient records and sensitive billing information, ensuring compliance with HIPAA regulations
- Demonstrated kindness and compassion in all patient interaction
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Business Office Supervisor
Bellevue Hospital Center
08.2005 - 03.2012
- Provided overall supervision, guidance, and direction to new staff
- Supervised registration for outpatient clinic setting
- Oriented and Trained new employees assigned to areas
- Assisted with departmental onboarding of new staff
- Conducted audits of registers and reconciliation of end of day cash draws
- Demonstrated commitment to patient satisfaction and service excellence, with experience in handling patient complaints and concerns
- Enhanced team productivity by providing ongoing training and support to staff members.
- Ensured compliance with company policies and regulatory requirements through regular audits and process reviews.
Clerical Associate
Bellevue Hospital Center
05.2002 - 08.2005
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Completed verification of Medicare, Medicaid Managed care and Third-Party Insurance coverage and obtained authorization as required
- Performed patient interviews identifying demographical, biographical, and financial information
- Conducted account investigation and processed payment installment agreements
- Handled and resolved complex patient inquiries
- Managed multiple telephone lines
- Ensured that office equipment such as printers, copiers and fax machines were in good working order and arranging for repairs or replacement as needed
Education
MEDICAL CERTIFICATION - MEDICAL
Med Certify Online
ONLINE10.2024
Associate of Science - Science
College of New Rochelle
Brooklyn, NY01.2018
High School Diploma -
Clara Barton H.S.
Brooklyn, NY01.1995
Skills
- Medical Billing
- Medical Terminology
- Insurance Contracts Appeals
- EOBs
- Confidential Records Maintenance
- Accounts Claims/Claims Reconciliation
- Quality Control
- Knowledge of Workers Compensation
- Knowledge of No-Fault
- Knowledge of HMOs
- Knowledge of Medicare
- Knowledge of Medicaid
- Knowledgeable in Epic
- Training and mentoring
- Goal-Oriented
- Staff Management
Timeline
SR HCPPA - Supervisor
Bellevue Hospital Center
03.2012 - 09.2023
Business Office Supervisor
Bellevue Hospital Center
08.2005 - 03.2012
Clerical Associate
Bellevue Hospital Center
05.2002 - 08.2005
MEDICAL CERTIFICATION - MEDICAL
Med Certify Online
Associate of Science - Science
College of New Rochelle
High School Diploma -
Clara Barton H.S.
Similar Profiles
Karmin NoralesKarmin Norales
Claims Manager at Bellevue Hospital CenterClaims Manager at Bellevue Hospital Center
Edelia AbenesEdelia Abenes
Labor and Delivery Registered Nurse at Bellevue Hospital CenterLabor and Delivery Registered Nurse at Bellevue Hospital Center
Michelle Pardillo GoboyMichelle Pardillo Goboy
ORAL MAXILLOFACIAL STAFF REGISTERED NURSE at Bellevue Hospital CenterORAL MAXILLOFACIAL STAFF REGISTERED NURSE at Bellevue Hospital Center
Shaphane SinclairShaphane Sinclair
Clinical Nursing Student at Bellevue Hospital CenterClinical Nursing Student at Bellevue Hospital Center
Chance GeraldChance Gerald
Part-time Merchandiser at Southern Crown PartnersPart-time Merchandiser at Southern Crown Partners