Kacey Kelch
Dallas
Summary
With over nine years of experience in industrial maintenance, fabrication, and construction, highly skilled in structural welding, millwright, and iron work. Specializes in TIG, Stick, and Wire Feed welding, blueprint interpretation, and heavy equipment operation. Successfully transitioned into customer service and call center roles at TeleDirect and E-tech Global Services from 2018 to 2020, developing strong communication and team leadership skills. Certified in OSHA standards with a proven track record of adaptability in challenging work environments. Committed to safety and quality, consistently delivering exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Iron Worker / Connector
Performance Contractors
02.2024 - 07.2024
- Tasked with erecting pre engineered metal buildings
- Operating man lifts + directing crane operator to connect individual pieces of the structure
Industrial Millwright, Combo Welder, & Iron Worker
J&K Industries
09.2023 - 02.2024
- Company Overview: Millwright contractors with a wide scope of experience including but not limited to, Grain, Bean, Lumber, and Sugar plant/mill maintenance + construction
- Blueprint interpretation, heavy equipment operation, crane rigging, and welding with all processes in hard to reach, uncomfortable positions
- Millwright contractors with a wide scope of experience including but not limited to, Grain, Bean, Lumber, and Sugar plant/mill maintenance + construction
Pulse Arc Welder Fitter
Mertz Mfg. Co. (Philtek Staffing Contract)
03.2023 - 09.2023
- Tasked with Fabricating various custom oil field trailers & pressure vessels
- Utilized Hard wire, Flux core, and Stick welding in multiple positions
- Interpreted blueprint's daily in order to fabricate accordingly
Combo Welder
Great Plains Mfg. CO. (Philtek Staffing Contract)
12.2022 - 03.2023
- Pulse Arc, Structural MIG welding
- Fabricating agricultural equipment in a shop environment
- Multi-Positioned welding, blueprint reading/interpreting, and utilizing Stick/TIG welding for repairs
Pressure Vessel Welder
Highland Tank and Mfg. Co. (Philtek Staffing Contract)
03.2022 - 11.2022
- Tasked with the fabrication of custom pressure vessels, the saddles they sit on, man ways, and other specific parts that must be pre fabricated before being added to the larger tanks on the production line
- Stainless steel wire feed & TIG welding
Iron Worker
Compass Steel Erection Inc.
01.2021 - 02.2022
- Studied Blueprints, Drawings, and specifications to determine layout of work
- Worked alongside structural Ironworkers, crane riggers/operators, allowing for safe cross functional experience
- Structural welding / Fabricating
Call Center Team Lead
Etech Global Services Inc
11.2019 - 12.2020
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to team support questions quickly to maintain call center efficiency.
- Recommended products to customers, thoroughly explaining details.
- Led a team of 10 agents, ensuring performance metrics and customer service standards were met for global clients.
- Implemented process improvements, reducing average call handling time by 20% through optimized workflows.
- Transitioned back to industrial trades, applying leadership and communication skills to future roles.
Customer Service Representative
TeleDirect
03.2018 - 10.2019
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered 24/7 inbound customer support via phone and email for Houston-based businesses, handling 50+ calls daily.
- Improved customer satisfaction by resolving inquiries efficiently, contributing to a 15% increase in retention metrics.
- Assisted in training new agents on TeleDirect’s omnichannel support systems.
Structural Welder / Millwright
J&K Industries
01.2015 - 12.2017
- Company Overview: Millwright contractors with a wide scope of work experience including but not limited to Bean, Lumber, Grain, Sugar plant/mill maintenance
- Millwright contractors with a wide scope of work experience including but not limited to Bean, Lumber, Grain, Sugar plant/mill maintenance
Education
Associate of Applied Science - Mechanical Engineering
Kilgore College
Kilgore, TX12-2017
Skills
- Structural Welding
- Plasma cutting
- Acetylene Torching
- Blueprint interpretation
- Schematic interpretation
- Heavy Equipment Operation
- Industrial Equipment Maintenance
- General Construction
- Safety Compliance
- Sheet metal Fabrication
- Crane rigging
- Signaling
- Forklift operation
- Physically fit
- Excellent work ethic
- Comfortable with Heights
- Work in any weather conditions
- Willing to travel
- Wire feed Welding
- Stick Welding
- Work planning and scheduling
- Customer relations
- Resource management
- Conflict resolution
- Preventive Maintenance
- Supply management
- Equipment troubleshooting
- Attention to detail
- Verbal and written communication
- Creativity and innovation
- Inventory stocking
- Manual dexterity
- Customer service
- Complaint resolution
- Scheduling
- Account updating
- Client relations
- Multi-line telephone operations
- Task prioritization
- Staff training
- Punctuality and reliability
- Appointment scheduling
- Administrative support
- Typing proficiency
- Data entry
Certification
- OSHA 10
- OSHA Plus
- Rough Terrain Forklifts (ASME/ANSI B56.1 Class 4)
- Mobile Elevating Work Platforms (Personnel Lifts, Boom Lifts, Scissor Lifts)
Timeline
Iron Worker / Connector
Performance Contractors
02.2024 - 07.2024
Industrial Millwright, Combo Welder, & Iron Worker
J&K Industries
09.2023 - 02.2024
Pulse Arc Welder Fitter
Mertz Mfg. Co. (Philtek Staffing Contract)
03.2023 - 09.2023
Combo Welder
Great Plains Mfg. CO. (Philtek Staffing Contract)
12.2022 - 03.2023
Pressure Vessel Welder
Highland Tank and Mfg. Co. (Philtek Staffing Contract)
03.2022 - 11.2022
Iron Worker
Compass Steel Erection Inc.
01.2021 - 02.2022
Call Center Team Lead
Etech Global Services Inc
11.2019 - 12.2020
Customer Service Representative
TeleDirect
03.2018 - 10.2019
Structural Welder / Millwright
J&K Industries
01.2015 - 12.2017
Associate of Applied Science - Mechanical Engineering
Kilgore College
Similar Profiles
Amanda FrittsAmanda Fritts
Pipefitter at Performance ContractorsPipefitter at Performance Contractors
Juan CalderonJuan Calderon
Pipefitter at Performance ContractorsPipefitter at Performance Contractors
William CrotwellWilliam Crotwell
Safety Technician at Performance ContractorsSafety Technician at Performance Contractors