Kacey Kelly
Tampa,FL
Summary
PMP-certified Project Manager II with 5+ years of experience delivering enterprise healthcare initiatives and operational improvements. Demonstrated success implementing large-scale programs (1M+ records), reducing return mail by ~80%, and driving cost savings through process optimization. Skilled in full project lifecycle management (charters, BRDs, RAID, RACI), Smartsheet-based planning, and leading cross-functional teams across Operations, Finance, and Business Intelligence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager II
Centene Corporation
01.2026 - Current
- Lead end-to-end Secure Destruction implementation initiatives for enterprise healthcare mailings, driving cost avoidance and operational efficiency
- Implemented Secure Destruction for an annual mailing of 1M+ records, projected to reduce return mail by ~80% and generate significant cost savings
- Diverted 40,000+ undeliverable (UAA) mail pieces from manual handling through improved upstream processes and data-driven decision-making
- Delivered process improvements that enhanced operational efficiency and reduced manual handling across enterprise communication workflows
- Own full project lifecycle including project charters, BRDs, project plans, RAID logs, and RACI matrices, ensuring structured delivery and risk mitigation
- Develop and manage project plans using Smartsheet, maintaining visibility into timelines, dependencies, risks, and stakeholder accountability
- Lead weekly cross-functional status meetings, aligning stakeholders across Operations, Finance, Business Intelligence, and vendor partners on progress, risks, and next steps
- Partner with Business Intelligence teams to design and implement shipment reports and dashboards, enabling tracking of securely destroyed records and performance metrics
- Drive reporting accuracy and data visibility to support operational insights and performance tracking
- Lead enterprise Daily Shipment Report Standardization initiative, aligning reporting across three vendors to improve data consistency and usability
- Collaborate with Operations, Finance, and BI stakeholders to define standardized data elements, reporting governance, and SLA expectations
- Facilitate working sessions and executive updates to maintain alignment across cross-functional teams and leadership
Project Manager I
Centene Corporation
12.2022 - 12.2025
- Led operational initiatives improving accuracy, compliance, and delivery performance
- Managed high-volume programs including 4M+ record initiatives
- Oversaw end-to-end project lifecycle: intake, planning, execution, and vendor coordination
- Strengthened vendor partnerships, improving delivery timelines and quality
- Identified and resolved operational inefficiencies through reconciliation and process improvements
Vendor Operations Analyst
Centene Corporation
08.2021 - 12.2022
- Coordinated enterprise communication projects across internal stakeholders and multiple external vendors, supporting high-volume healthcare mailings
- Successfully executed Annual Enrollment Period (AEP) mailings totaling 1M+ records across 5 communication materials, ensuring timely and accurate delivery
- Monitored workflow progress, risks, and timelines to maintain on-time project execution during high-volume production cycles
- Proactively identified and escalated risks, contributing to smooth delivery of time-sensitive regulatory communications
- Ensured compliance with regulatory, operational, and quality standards across all communication deliverables
- Supported cross-functional alignment by maintaining communication between business teams, operations, and vendor partners
Auto Claims Adjuster
USAA
08.2017 - 08.2021
- Managed a high-volume workload of 50–100 customer calls per day while maintaining an active caseload of 50+ auto insurance claims
- Investigated claims, reviewed documentation, and resolved cases in a fast-paced, regulated environment
- Evaluated and processed claims in compliance with company policies, state regulations, and service standards
- Maintained efficient turnaround times while balancing multiple priorities and customer needs
- Trained and mentored new adjusters on claims processing best practices, system workflows, and effective communication techniques
- Built strong customer relationships through clear communication and timely issue resolution
- Consistently managed a high-volume workload while maintaining quality and compliance standards
Field Talent Trainer (Corporate Trainer)
Chick-fil-A, Inc.
02.2014 - 08.2015
- Designed and delivered training programs supporting process and system rollouts
- Facilitated in-person and virtual training sessions for 10,000 plus operators and team members nationwide
- Improved adoption and performance through structured training materials
Education
Master of Arts - Teaching
University of South Florida
Tampa05-2017
Bachelor of Arts - Organizational Communication
University of South Florida
TampaSkills
- Project & Program Management
- Healthcare Operations & Compliance
- Vendor & Stakeholder Management
- Cross-Functional Leadership
- Process Improvement & Standardization
- Risk Management (RAID, Mitigation Planning)
- Business Requirements (BRDs)
- Data Reporting & Analytics Collaboration
- Project planning and development
- Relationship building
- Customer relations
- Performance improvements
Affiliations
Project Management Institute - Tampa Chapter
Certification
- Project Management Professional (PMP)
Timeline
Project Manager II
Centene Corporation
01.2026 - Current
Project Manager I
Centene Corporation
12.2022 - 12.2025
Vendor Operations Analyst
Centene Corporation
08.2021 - 12.2022
Auto Claims Adjuster
USAA
08.2017 - 08.2021
Field Talent Trainer (Corporate Trainer)
Chick-fil-A, Inc.
02.2014 - 08.2015
Master of Arts - Teaching
University of South Florida
Bachelor of Arts - Organizational Communication
University of South Florida