KACEY ANN RUTHERFORD
Bronx,USA
Summary
Results-driven Customer Service and Commercial Real Estate Research Professional with over 15 years of experience in customer support, market research, and data analysis. Expertise in conducting business interviews, mentoring employees, and delivering high-quality service in diverse environments. Skilled in Microsoft Office, Salesforce, Slack, Outlook, and various CRM systems.
Overview
21
21
years of professional experience
Work History
CRE Researcher II
Moody's CRE Analytics
New York, USA
04.2017 - Current
- Conducted business-to-business telephone and email interviews with industry professionals.
- Reviewed surveys to ensure accuracy and alignment with current trends.
- Entered all collected information into an automated cloud-based digital survey platform in real time.
- Accurately input data into a proprietary database to maintain data integrity.
- Validated and enhanced data accuracy through thorough website reviews.
- Assisted in training new employees on market survey methodologies and script finalization.
- Contributed to significant company projects, including client services requests and data extraction in Excel.
Senior Customer Service Advocate
Vistaprint Jamaica Ltd
08.2007 - 04.2016
- Managed customer service inquiries on products, services, and site navigation via telephone, email, and chat, ensuring a professional and efficient experience.
- Support and provide information to all internal and external customers in a professional and courteous manner
- Performed accurate diagnosis based on defined procedures and conducted research for customer issues.
- Facilitated team decision-making in the absence of the Team Supervisor, enhancing collaboration and workflow within the team.
- Led mini training sessions for new and existing employees on operational procedures, improving understanding and application of processes.
- Resolved customer complaints by providing timely and accurate solutions.
- Trained new staff on customer service protocols and best practices.
- Maintained a high level of product knowledge to assist customers promptly.
Customer Service Representative
National Assets Recovery Service
05.2005 - 07.2007
- Coached and developed team members to consistently exceed performance expectations
- Facilitated team meetings and training sessions to enhance understanding of new products and procedures
- Monitored team progress and performance, reviewing daily production reports to identify areas for improvement
- Managed team's payroll and attendance
Education
Associate of Science - Hospitality, Entertainment and Tourism
Montego Bay Community College
Montego Bay, Jamaica, West Indies01-2004
Skills
- Market analysis
- Data validation
- Customer management
- Office Suite
- Team collaboration tools
- Employee onboarding
- Team leadership
- Time management
- Problem solving
- Presentation delivery
- Verbal communication
- Active listening
Timeline
CRE Researcher II
Moody's CRE Analytics
04.2017 - Current
Senior Customer Service Advocate
Vistaprint Jamaica Ltd
08.2007 - 04.2016
Customer Service Representative
National Assets Recovery Service
05.2005 - 07.2007
Associate of Science - Hospitality, Entertainment and Tourism
Montego Bay Community College