Kachasitdy Brown

• Organizing schedules and managing appointments for patients to ensure they receive services in a timely manner.
• Facilitating communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
• Managing healthcare records.
• Informing the patient on financial aspects of care and linking patient to financial resources as needed.
• Accommodating interpretive language services when needed.
• Managing follow up visits and ensuring continuation of care and linkage to community resources.
• Always provided efficient and courteous service to customers.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Linked computer systems within organization to increase compatibility so that information can be shared.
• Gathered feedback from end users about system performance.
• Resolved and debugged IT systems to maintain error-free functionality and end-user satisfaction.
• Set up pools as well as proxy within message center.
• Troubleshooting issues with the Ambulatory Organizer.
• Trained Providers and MAs on the functionality of Message Center.
• Set up Referral Management lists for end users, trained end users on the functionality, and troubleshooting issues within referral management.
• Collaborated with developers to design and implement technology solutions.
• Analyzed computer printouts and performance indicators to locate code problems and correct errors by correcting codes.
• Worked with computer systems and programs.
• Provided staff and users with assistance solving computer-related problems, such as malfunctions, and program problems.
• Observed job performance, and performed job to determine what information was processed and how it was processed.
• Enhanced interfaces to promote better functionality for users.

• Assisted Front Desk and Checkout with the functionality and workflow of Revenue Cycle and the Ambulatory Organizer.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Oversaw daily performance of computer systems.
• Regarded computer software and hardware operation resolved problems.

• Assisted Ma's with functionality/workflow within the Ambulatory Organizer, Message Center, Revenue Cycle, and Referral Management.
• Assisted Providers with the Functionality/ workflow of the Ambulatory Organizer, Message Center, Completing Medication Reconciliation and Orders from the Mpages.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Oversaw daily performance of computer systems.
• Conferred with users and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

• Assisted Ma's with functionality/workflow within the Ambulatory Organizer, Message Center and Revenue Cycle.
• Regarded computer software and hardware operation resolved problems.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Created detailed reports outlining the status of each technical issue reported by customers.

• Assisted Ma's with functionality/workflow within the Ambulatory, , Message Center, Revenue Cycle, and Referral Management.
• Assisted Providers with the functionality of the Organizer, Message Center, Completing Medication Reconciliation and Orders.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Backloaded different practices patient information as well as appointments within Revenue Cycle.
• Always provided efficient and courteous service to customers.

• Assisted Ma's with functionality/workflow within the Ambulatory Organizer, Message Center and Revenue Cycle.
• Assisted Providers with the functionality/workflow within Message Center, and the Ambulatory Organizer.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Created detailed reports outlining the status of each technical issue reported by staff.

• Assisted Ma's with functionality/workflow within the Ambulatory Organizer, Message Center, Revenue Cycle and Referral Management.
• Developed training materials and procedures, and train users in proper use of hardware and software.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.

• Assisted Ma's with functionality/workflow within the Ambulatory Organizer, Message Center, and Referral Management.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Assisted Ma's with functionality/workflow in IPOC's.
• Assisted charge nurse run report within the Discern Portal.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Assisted Ma's with functionality/workflow within the Ambulatory Organizer, Message Center, and Referral Management.
• Diagnosed complex network problems by gathering information from multiple sources.
• Oversaw daily performance of computer systems.

• Assisted Nurses with functionality/workflow support within the Ambulatory Organizer, Message Center, and Revenue Cycle.
• Assisted Physician with workflow within the Message Center, Ambulatory Organizer, and Completing Medication Reconciliation as well as Orders from the Mpages.
• Diagnosed complex network problems by gathering information from multiple sources.
• Entered commands and observed system functioning to verify correct operations and detect errors.
• Created detailed reports outlining the status of each technical issue reported by customers.

• Training Nurses with functionality/workflow support within the Ambulatory, , Navigator Bands, Message Center.
• Training Physicians with workflow, orders, and notes within PowerChart (Ambulatory).
• Monitored and evaluated training activities and program effectiveness.
• Scheduled classes and training sessions based on classroom and equipment availability.
• Developed training procedures and program curriculum to support corporate objectives.
• Organized and directed orientation and onboarding sessions for employees and customers.

• Assisted Nurses and Providers with functionality/workflow support within Fetalink, Ambulatory Organizer, Navigator Bands, and Care Compass (task list).
• Assisted Physicians with workflow, orders, and notes within Message Center, Mpages, and Notes.
• Monitored and evaluated training program success and effectiveness.
• Trained existing personnel on new or enhanced applications, products and job functions.
• Assessed participant knowledge and understanding of the material and adjusted training accordingly.
• Maintained records of completed training and required re-certifications.
• Organized and obtained training job aids, course materials and handouts.
• Educated employees on proper use of organization's products and systems.
• Scheduled and taught in-class and online courses to increase employee learning.

• Assisted Nurses with Clindoc.
• Assisted Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes within Clindoc.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Assisted Nurses with functionality/workflow support within the Navigator bands.
• Assisted Physician with functionality/workflow with the Organizer, Mpages and Message Center.
• Oversaw daily performance of computer systems.
• Modified and customized commercial programs for internal needs.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Entered commands and observed system functioning to verify correct operations and detect errors.

• Assisted Nurses with functionality/workflow within the Navigator Bands and Care Compass (task list).
• Assisted Physician with Message Center and Mpages.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.
• Regarded computer software and hardware operation resolved problems.

• Assisted Nurses in MedSurg.
• Assisted Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Oversaw daily performance of computer systems.
• Diagnosed complex network problems by gathering information from multiple sources.

• Department assisted with EDM Tracker
• Assisted Physicians and nurses with functionality/workflow support
• Assisted with full physician workflow, orders, and notes
• Assisted Secretary with various workflows
• Diagnosed complex network problems by gathering information from multiple sources
• Oversaw daily performance of computer systems
• Created detailed reports outlining the status of each technical issue reported by customers

• Assisted nurses with functionality/workflow support with the Navigator Bands, and Care Compass (task list).
• Assisted Physician with full workflow within the Message Center and the Mpages.
• Assisted Secretary with various workflows.
• Participated in ongoing training to enhance own job skills and knowledge.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Always provided efficient and courteous service to customers.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Focused on learning new skills and staying updated with industry changes.

• Assisted Nurses with functionality/workflow support within the ED Tracker and Navigator Bands.
• Assisted Physician with functional/workflow within the message center and MPages (orders).
• Assisted Secretary and Registration with various workflows.
• Always provided efficient and courteous service to customers.
• Troubleshot minor problems and reported larger technical issues.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Assisted Physicians and Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes.
• Assisted Secretary with various workflows.
• Diagnosed complex network problems by gathering information from multiple sources.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.

• Assisted Physicians and Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes.
• Assisted Secretary with various workflow.
• Identified ways to improve efficiency in operations and implemented process changes.
• Focused on learning new skills and staying updated with industry changes.
• Always provided efficient and courteous service to customers.
• Managed and coordinated multiple projects while ensuring timely completion.

• Assisted Nurses with functionality/workflow within the ED tracker and Navigator Bands.
• Assisted Physician with workflow within the Message Center and Mpages.
• Assisted Secretary with various workflows.

• Assisted Nurses with Clindoc.
• Assisted Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes within Clindoc.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Assisted Nurses at MA and MedSurg.
• Assisted Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Assisted Nurses at front desks and Physicians at family practice.
• Assisted Nurses with functionality/workflow support.
• Assisted Physician with workflow, orders, and notes.
• Oversaw daily performance of computer systems.
• Created detailed reports outlining the status of each technical issue reported by customers.
• Diagnosed complex network problems by gathering information from multiple sources.

• Assisted Nurses with the functionality/workflow with the Ambulatory Organizer and Navigator Bands.
• Specializing in Power Notes, Administrative Workflows, Front & Back Desk scheduling, check –in & Check Out, and Multi-Patient Task List.
• Documented workflows and executed comprehensive training plan to medical staff providing elbow support to physicians.
• Strong analytical, problem solving, crisis control skills; capable of assessing requirements, communicating and implementing appropriate intervention.
• Analyzed the Multi-Patient Task List, breaking down the issues within the list and conducting tests in order to disperse the issues within the system.
• CPOE, Depart Process, Power Notes, and Power Plans.

• Assisted Nurses with the functionality/work with the Patient List and Navigator Bands.
• CPOE, Orders Power Plans, Power Notes and Transfer Medication.
• Medication Reconciliation, Message center, Medication Hx admission.
• Always provided efficient and courteous service to customers.
• Identified ways to improve efficiency in operations and implemented process changes.

• CPOE, IVEW, Blood Bank, Gen lab.
• Provided training & support to medical providers and staff nurses on clinical units with knowledge of Cerner software.
• Clinical documentation, Mar, eMar, Inet, and orders.
• Creating patient list, Review orders & results.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Created detailed reports outlining the status of each technical issue reported by customers.

• Assisted Nurses with the functionality/workflow within Care Compass (task list), Navigator Bands, and Patient List.
• Provided training & support to medical providers and staff nurses on clinical units with knowledge of Cerner software.
• Order Management, Clinical documentation.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Troubleshot minor problems and reported larger technical issues.

• Motivated kindergarteners to six graders to read more.
• Explained and inform the students of the assignments.
• Introduced new Mathematics, English, Science, and Social Studies material.
• Initiated group projects that strengthened students' social and communication skills.
• Worked with other staff on curriculum development activities.
• Established and maintained safe, healthy and comfortable environment for students.
• Utilized proven academic strategies to help students build skills and confidence.
• Used technology and computer systems to supplement learning.
• Monitored sign-in and sign-out procedures for after-school sessions, maximizing student safety.
• Conducted skill assessments to track student scores in data management software.
• Documented student attendance and maintained achievement and progress records.
• Guided and advised students on educational and social matters pertaining to further education and future careers.
• Identified and suggested creative sources to help students grasp complex subjects or concepts.
• Developed comprehensive course syllabi detailing policies and class schedules.
• Adapted instructional strategies to meet student needs.
• Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
• Planned lessons with logically sequenced objectives, based on curriculum.
• Engaged with learners to promote student dialogue and positive interaction.

• Teach assigned subjects to students according to established curriculum guidelines.
• Developed lesson plans, unit plans and educational projects.
• Prepared teaching methods and instruction materials according to students' needs..
• Developed visual and verbal instructional strategies for students.
• Accessed students' social and academic advancement on regular basis.
• Maintain proper assessment data and records for each student.
• Communicate regularly with parents to inform about their children's progress.
• Explain school programs and curriculum to both students and parents.
• Worked with students from different cultural background.
• Maintained the classroom clean, safe and organized.
• Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
• Engaged parents or guardians by connecting via phone or e-mail.
• Attended and participated in professional development activities and conferences to enhance skill and job knowledge.
• Adapted curriculum, addressing needs of scholars with varying abilities and cultural backgrounds.
• Integrated technology into classroom and lesson plans, supporting and engaging students with available resources.
• Identified student needs and collaborated with staff members to assess and solve challenges.
• Served as mentor and role model for learners by demonstrating appropriate behavior.
• Adapted instructional strategies to meet student needs.

• Attended several meetings with her to learn about Laws of Mississippi pertaining to hospitals proper procedures
• Also attended meetings with pertaining to clinic proper procedures
• Witnessed her enforce the correct procedures and protocol based on the laws of Mississippi with the laws of Mississippi with the staff
• Committed to delivering excellent customer service while working in a fast-paced environment
• Participated in ongoing training to enhance own job skills and knowledge.

· Shadowed Margie McGhee the Compliance Officer of Southwest Regional Medical Center.

· Attended several meetings with her to learn about Laws of Mississippi pertaining to hospitals proper procedures.

· Also attended meetings with pertaining to clinic proper procedures.

· Witnessed her enforce the correct procedures and protocol based on the laws of Mississippi with the laws of Mississippi with the staff.

· Committed to delivering excellent customer service while working in a fast-paced environment.

· Participated in ongoing training to enhance own job skills and knowledge.

• Assisted nurses with daily paperwork in NICU.
• Informed parents of procedures once they entered the NICU.
• Answer the phones in the NICU and Emergency Department.
• Ran errands for nurses and providers in the Emergency Department.
• Made copies of standard document in Emergency Department.
• Experienced with social media and communications platforms.