Michelle Aman
Perrysburg,OH
Summary
Success-driven and high-energy Lead Healthcare Navigator with a strong foundation in education and patient care. Emotionally intelligent leader with proven success in driving census through empathy, compassion, and relationship-based engagement. Brings a strategic, innovative, and adaptable approach to operations while fostering positive, collaborative team environments. Known for strong communication skills, integrity-driven leadership, and a commitment to optimizing workplace performance and achieving measurable outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Healthcare Navigator
Otterbein Senior Life
09.2022 - Current
- Schedule, coordinate, and manage appointments between patients and healthcare providers.
- Work closely with healthcare providers to facilitate admissions including chart reviews, patient eligibility, preparing and managing patient files, documentation, and follow-up care.
- Educate patients/families on the scope of services, processes, and the benefits of hospice.
- Collaborate with multidisciplinary teams to develop care plans and manage patient cases.
- Follow up with patients to track progress, compliance, satisfaction, and gather feedback for continuous improvement.
- Maintain patient confidentiality and adhere to HIPAA guidelines and company policies.
- Over-see business development operations, budget, QAPI, patient satisfaction.
- Develop community relationships, educate on hospice philosophy.
- Provide coordination and continuum of care, education and advocate health needs of patients.
- Seeks and resolve challenges in care for patients and families for optimal care.
- Work as an integral leader on a multi- disciplinary team
- Assists DON and Case Managers, aides with coordination of care and navigation on changing environments.
- Host community education events.
- Proficient in computer applications related to work including Microsoft Office Suite (MS Word, Excel, PowerPoint)
- Web-based tools including, but not limited to, Cisco VPN, Google, electronic medical records: Careficient, EPIC, PCC, Trella Health CRM.
Medical Massage Therapist/Patient Advocate
Kneading Remedy
08.2018 - 08.2022
- Business owner at Chiropractor office
- Collaborated closely with other healthcare providers.
- Demonstrated clear written and oral communications skills when working with health care professionals and clients.
- Carefully reviewed patient medical histories, physical findings and diagnoses.
- Performed healing sessions and provided lifestyle coaching for overall wellness.
- Advised clients about general wellness, posture, nutrition, sleeping habits and stress management.
- Maintained detailed and accurate case histories of clients.
- Evaluated clients for physical and emotional health, lifestyles and diets to determine potential causes of pain.
- Determined appropriate treatments to achieve balance in the body.
- Adjusted and modified courses of treatment when needed.
- Assess soft tissue therapies and corrective exercises to correct acute and chronic conditions.
- Interdisciplinary collaboration with chiropractors for patient overall wellness.
PRN Home Hospice Nurse
Ohio Living
02.2020 - 11.2021
- Home care for hospice patients. Assessment of care needs and implementation of end of life care.
- Medication administration
- Assist in care planning with RN Case Manager
- Monitor vital signs, symptom management
- Documentation in EHR
- Family and patient education
- Physician communication
Department Chair/Faculty Instructor
OWENS COMMUNITY COLLEGE
08.2006 - 01.2016
- Develop and create course schedules for program.
- Prepare and assist with assessment of students.
- Evaluation and improvement of courses content to meet Ohio State Medical Board regulations.
- Conduct annual performance reviews of department faculty and adjunct instructors.
- Review and determine faculty teaching assignments.
- Identify, recommend, and mentor qualified adjunct instructors.
- Advise students and ensure department level availability throughout the year.
- Respond to student concerns and attempt to resolve those concerns before submission to the College Dean.
- Consider faculty input for departmental decisions to ensure all departmental units are represented.
- Update department programs as needed per OSMB regulations.
- Engage in, encourage, and assist department faculty with scholarly activities and the development of quality curriculum and instruction.
- Lead and assist with accreditation and program reviews.
- Review leave forms for approval.
- Assist, as needed, with budgeting.
- Provide recommendations for tenure, promotion, and termination.
- Instruct anatomy, physiology, medical terminology and ethics courses.
- Perform other duties as required by the College.
Education
Certificate - LPN
Owens Community College
Toledo, OH05-2017
Bachelor of Science - General Science Studies
University of Toledo
Toledo, OH01.2003
Accomplishments
- Led and supervised interdisciplinary teams, driving operational efficiency, accountability, and alignment with organizational objectives in a healthcare setting.
- Served as Interim Executive Director, providing executive-level oversight of daily operations, staff performance, and organizational priorities to ensure continuity, compliance, and quality outcomes.
- Partnered with executive leadership and operational teams to design and implement the Every Moment Matters Program, including strategic planning and execution of an annual fundraising golf outing that generated over $100,000 in program funding.
- Developed and sustained strategic business development partnerships with long-term care community leaders, strengthening referral pipelines and supporting sustained census growth.
- Improved census and financial performance through data-driven outreach strategies, operational planning, and relationship-based engagement, contributing to positive profitability.
Affiliations
Leading Age of Ohio Professional Development Committee
Certification
- Licensed Practical Nurse February 2018
- Licensed Massage Therapist
- BLS Certification
Leading Age of Ohio Heart of Hospice Award
Recipient winner of the 2025 Leading Age of Ohio Heart of Hospice-Rose and Sam Stein Award. Recognized for extraordinary contributions to end of life care and development of the Every Moment Matters Program for hospice patients and families. Honored for displaying innovation, exceptional service, teamwork, leadership and service in long term and hospice care.
Timeline
Healthcare Navigator
Otterbein Senior Life
09.2022 - Current
PRN Home Hospice Nurse
Ohio Living
02.2020 - 11.2021
Medical Massage Therapist/Patient Advocate
Kneading Remedy
08.2018 - 08.2022
Department Chair/Faculty Instructor
OWENS COMMUNITY COLLEGE
08.2006 - 01.2016
Bachelor of Science - General Science Studies
University of Toledo
Certificate - LPN
Owens Community College