Amanda Kio
Ogdensburg,NY
Summary
Detail-oriented healthcare navigator specializing in patient navigation and electronic record management. Proven ability to enhance access to healthcare services and improve client understanding of available resources. Strong background in community resource development, ensuring effective support for diverse patient needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Navigator
Main Street Rural Health
Canton, NY
06.2023 - 11.2025
- Facilitated patient navigation through health resources and community services, improving access to necessary support.
- Recorded patient interactions in electronic health systems to ensure accurate tracking of care and follow-up.
- Created resource materials for patients to clarify services and empower informed decision-making.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
Long Term Care Ombudsman Liaison
Northern Regional Center for Independent Living
Ogdensburg, NY
11.2019 - 12.2022
- Facilitated communication between clients and service providers to enhance support effectiveness.
- Cultivated partnerships with community organizations and stakeholders to strengthen resource access.
- Conducted needs assessments to align client requirements with appropriate support services.
Legal Assistant
Andrea Marotta, Attorney at Law
Canton, NY
01.2019 - 04.2022
- Provided comprehensive administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures, streamlining office operations.
- Conducted legal research to support case preparation, enhancing accuracy of information provided.
- Prepared legal documents and correspondence for attorney review, ensuring clear communication with clients.
Front Office Receptionist
Stonefence Resort Inn And Suites
Ogdensburg, NY
06.2011 - 11.2013
- Greeted guests warmly upon arrival at the resort.
- Directed phone calls and inquiries to appropriate departments, enhancing guest communication.
- Scheduled reservations and coordinated check-in/check-out procedures.
- Accommodated special requests and provided local information, improving guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness for guests.
Education
Certificate - Medical Billing And Coding
Penn Foster University
Online04-2023
High School Diploma -
BOCES St. Lawrence Lewis
Canton, NY03-2018
A-Levels - English
North Devon College
Barnstaple, Devon, UK07-1983
Skills
- Patient navigation
- Needs assessment
- Community resource development
- Electronic record management
- Client relationship management
- Stakeholder engagement
- CRM software
- Administrative support
- Multi-line telephone operations
- Inbound and outbound calling
- Microsoft outlook
- Retail sales customer service
- Strong teamwork
- Legal document preparation
Certification
- NYS Long Term Care Ombudsman
- Community Health Professional
Timeline
Healthcare Navigator
Main Street Rural Health
06.2023 - 11.2025
Long Term Care Ombudsman Liaison
Northern Regional Center for Independent Living
11.2019 - 12.2022
Legal Assistant
Andrea Marotta, Attorney at Law
01.2019 - 04.2022
Front Office Receptionist
Stonefence Resort Inn And Suites
06.2011 - 11.2013
Certificate - Medical Billing And Coding
Penn Foster University
High School Diploma -
BOCES St. Lawrence Lewis
A-Levels - English
North Devon College