Llonia Patterson
Tacoma,WA
Summary
Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new position.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
30
30
years of professional experience
Work History
Healthcare Navigator
King County Public Health
Seattle, Washington
01.2001 - 06.2025
• Provided health care and education on health insurance, along with food services, childcare, and utility assistance. Also offered access to resources for medical and dental care.
- Developed educational materials for community health programs.
- Facilitated workshops to enhance health literacy among diverse populations.
- Collaborated with public health teams to align educational initiatives.
• Provided health care and education on health insurance, along with food services, childcare, and utility assistance. Also offered access to resources for medical and dental care.
• Provided health care and education on health insurance, along with food services, childcare, and utility assistance. Also offered access to resources for medical and dental care.
• Provided health care and education on health insurance, along with food services, childcare, and utility assistance. Also offered access to resources for medical and dental care.
• Provided health care and education on health insurance, along with food services, childcare, and utility assistance. Also offered access to resources for medical and dental care.
Department of Youth Services
King County Youth Detention Center
Seattle, Washington
11.1995 - 01.2001
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
Franklin High
Seattle, WA06-1976
Skills
- Health insurance education
- Community health program development
- Workshop facilitation
- Public health collaboration
- Enrollment management
- Community advocate
- Resource access coordination
- Resource identification
- Care coordination
- Healthcare systems
- Patient confidentiality
- Community resources
- Insurance expert
- Confidentiality
- Health Insurance Policies
- Customer service
- Outbound calling
- Patient confidentiality and data security
- Health information Access management
- Ethical conduct
- Multitasking Abilities
- Relationship building
- Insurance verification
- Decision-making
- Patient advocacy
- Health insurance navigation
- Community health education
- Customer relationship management
- Data analysis
- Service delivery improvement
- Cross-functional teamwork
- Problem resolution
- Effective communication
- Cultural competency
- Project management
- Creative problem solving
- Strong communication
Timeline
Healthcare Navigator
King County Public Health
01.2001 - 06.2025
Department of Youth Services
King County Youth Detention Center
11.1995 - 01.2001
High School Diploma -
Franklin High