Nicole Primett
Galway,NY
Overview
11
11
years of professional experience
1
1
Certification
Work History
Healthcare Navigator
Veterans & Community Housing Coalition
10.2022 - 08.2024
- Identified barriers Homeless Veterans are experiencing
- Assisted Veterans enroll into VA benefits: mental health, healthcare, disability
- Assisted Veterans enroll into Marketplace health insurance
- Dental insurance enrollment
- Medicare & Medicaid enrollment
- Assisted Veterans in receiving home healthcare assistance
- Coordinated care between Veterans & their healthcare teams
- Established relationships with Veterans healthcare teams
- Provided and assisted Veterans with gaining access to transportation for appointments
- Provided education materials on healthcare and mental health related resources
- Recorded chart notes into HMIS Homeless data system
- Community outreach identifying Veterans facing barriers
- Outreach to Community partners connecting Veterans facing barriers
- Reducing food insecurity with food pantry home deliveries, local food pantries contact information
- Attended fundraising events
Front Desk Receptionist
Northway Surgery Pain Center
05.2018 - 03.2021
- Registered patients upon arrival to appointments, assisted patients with following covid guidelines
- Answered multi line phone system
- Verified insurance eligibility, insurance authorizations
- Scanned insurance cards, collected copays, co insurance
- Assisted billing and collection departments with patient past due balances, setting up payment plans
- Scanned records into EMR system, distributed daily mail, reconciled daily cash, credit card transactions
- Prepared medical record requests according to HIPAA guidelines
- Preparation of weekly patient charts
Food and Beverage Cart Attendant
Schenectady Municipal Golf Course
07.2015 - 04.2018
- Responsible for food and beverages being available to golfers on golf course, golf range
- Beverage cart available during golf tournaments, charity events
- Responsible for cart maintenance, stock, product count, daily cash in, cash out for beverage cart sales
- Restaurant Server
Front Desk Receptionist
Dr. Ridha At Sanctuary Spa
06.2014 - 07.2015
- Greeted and registered patients for appointments, and scheduled future appointments as needed
- Verified insurance eligibility, authorizations, scanned insurance cards, collected copays
- Answered multiline phone system
- Scanned patient records into EMR System
- Prepared medical record requests according to HIPAA guidelines
Claims Assistant
AccuStaff/ State Farm Insurance Company
05.2013 - 05.2014
- Assisted Claims Representatives with daily work flow
- Mailing of records requests from attorney offices, court subpoenas
- Mailing of insurance checks
Education
High school diploma - General
06.1989
Skills
- EMR Systems
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Medical Records
- Customer Service
- Insurance Verification
- Nonprofit Veteran Services
- HIPAA
- Medical Receptionist
Certification
Healthcare Navigator online series, 11/01/22, Present
Professionalreferences
- Colleen Mattison, LPN, 518-779-7955, Northway Surgery Pain Center
- Shelly Kibby, Case Manager, 518-207-7010, Veterans & Community Housing Coalition
Timeline
Healthcare Navigator - Veterans & Community Housing Coalition
10.2022 - 08.2024
Front Desk Receptionist - Northway Surgery Pain Center
05.2018 - 03.2021
Food and Beverage Cart Attendant - Schenectady Municipal Golf Course
07.2015 - 04.2018
Front Desk Receptionist - Dr. Ridha At Sanctuary Spa
06.2014 - 07.2015
Claims Assistant - AccuStaff/ State Farm Insurance Company
05.2013 - 05.2014
South Colonie Central High School - High school diploma, General