Overview
Work History
Education
Skills
Certification
Professionalreferences
Timeline
Nicole Primett

Nicole Primett

Galway,NY

Overview

11
11
years of professional experience
1
1
Certification

Work History

Healthcare Navigator

Veterans & Community Housing Coalition
10.2022 - 08.2024
  • Identified barriers Homeless Veterans are experiencing
  • Assisted Veterans enroll into VA benefits: mental health, healthcare, disability
  • Assisted Veterans enroll into Marketplace health insurance
  • Dental insurance enrollment
  • Medicare & Medicaid enrollment
  • Assisted Veterans in receiving home healthcare assistance
  • Coordinated care between Veterans & their healthcare teams
  • Established relationships with Veterans healthcare teams
  • Provided and assisted Veterans with gaining access to transportation for appointments
  • Provided education materials on healthcare and mental health related resources
  • Recorded chart notes into HMIS Homeless data system
  • Community outreach identifying Veterans facing barriers
  • Outreach to Community partners connecting Veterans facing barriers
  • Reducing food insecurity with food pantry home deliveries, local food pantries contact information
  • Attended fundraising events

Front Desk Receptionist

Northway Surgery Pain Center
05.2018 - 03.2021
  • Registered patients upon arrival to appointments, assisted patients with following covid guidelines
  • Answered multi line phone system
  • Verified insurance eligibility, insurance authorizations
  • Scanned insurance cards, collected copays, co insurance
  • Assisted billing and collection departments with patient past due balances, setting up payment plans
  • Scanned records into EMR system, distributed daily mail, reconciled daily cash, credit card transactions
  • Prepared medical record requests according to HIPAA guidelines
  • Preparation of weekly patient charts

Food and Beverage Cart Attendant

Schenectady Municipal Golf Course
07.2015 - 04.2018
  • Responsible for food and beverages being available to golfers on golf course, golf range
  • Beverage cart available during golf tournaments, charity events
  • Responsible for cart maintenance, stock, product count, daily cash in, cash out for beverage cart sales
  • Restaurant Server

Front Desk Receptionist

Dr. Ridha At Sanctuary Spa
06.2014 - 07.2015
  • Greeted and registered patients for appointments, and scheduled future appointments as needed
  • Verified insurance eligibility, authorizations, scanned insurance cards, collected copays
  • Answered multiline phone system
  • Scanned patient records into EMR System
  • Prepared medical record requests according to HIPAA guidelines

Claims Assistant

AccuStaff/ State Farm Insurance Company
05.2013 - 05.2014
  • Assisted Claims Representatives with daily work flow
  • Mailing of records requests from attorney offices, court subpoenas
  • Mailing of insurance checks

Education

High school diploma - General

South Colonie Central High School, Albany, NY
06.1989

Skills

  • EMR Systems
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Medical Records
  • Customer Service
  • Insurance Verification
  • Nonprofit Veteran Services
  • HIPAA
  • Medical Receptionist

Certification

Healthcare Navigator online series, 11/01/22, Present

Professionalreferences

  • Colleen Mattison, LPN, 518-779-7955, Northway Surgery Pain Center
  • Shelly Kibby, Case Manager, 518-207-7010, Veterans & Community Housing Coalition

Timeline

Healthcare Navigator - Veterans & Community Housing Coalition
10.2022 - 08.2024
Front Desk Receptionist - Northway Surgery Pain Center
05.2018 - 03.2021
Food and Beverage Cart Attendant - Schenectady Municipal Golf Course
07.2015 - 04.2018
Front Desk Receptionist - Dr. Ridha At Sanctuary Spa
06.2014 - 07.2015
Claims Assistant - AccuStaff/ State Farm Insurance Company
05.2013 - 05.2014
South Colonie Central High School - High school diploma, General

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Nicole Primett