Kaci Galvan

Lubbock,TX

Summary

Personable Head Bartender with 16 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.

Overview

years of professional experience

Work History

Hooters Girl/Bartender/Trainer

Hooters

Lubbock , TX

2005.04 - Current

Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Trained 40+ new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Trained and mentored 100+ new personnel hired to fulfill various roles.
Developed and implemented updating training programs for employees.
Developed lesson plans, instructional materials, and written practice tests for training courses.

Retail Sales Associate

Dillards Department Store

Lubbock , TX

2004.09 - 2005.03

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Issued receipts and processed refunds, credits or exchanges.
Helped customers complete purchases, locate items and join reward programs.
Supported efficient and timely replenishment of sales floor merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders and gift card activations.
Maintained clean sales floor and straightened and faced merchandise.

Education

Associate of Science - Business

South Plains College

Levelland, TX

No Degree - Pre-nursing

Texas Tech University

Lubbock, TX

Skills

Focus Group Coordination
Cost Control and Reduction
Employee Interviewing
Team Exercises
Orientation and Onboarding
Decision Making

Coaching and Development
Innovative Training Approaches
Client Retention
Verbal and Written Communication
Employee Relations

Timeline