Kaci Hayes
Milton,FL
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RN, Triage Supervisor
Davies Group, AmeriSys
06.2022 - Current
- Promoted from Triage Nurse Case Manager, to Triage Team Lead, to Triage Supervisor within 1 year.
- Act in a leadership capacity to ensure the smooth and efficient running of the Triage unit, assuring protocols, policy and procedure set-forth by AmeriSys are maintained.
- Train staff in job duties as necessary to ensure compliance with policy and procedure.
- Responsible for the effective and proactive leadership of staff within the unit, including timely and effective performance management, monitoring attendance and other personnel-related functions – in conjunction with manager and HR.
- Review Triage TCM work product on a regular basis to ensure work product is satisfactory according to all policy and procedure.
- Support the protocols, policies and procedures of AmeriSys, and the contracted performance standards; promote development identifying teammate potential to assign to projects or internal programs; promote a positive environment; support peers.
- Maintain all required reports and logs for the QA of the Triage department.
- Serve on appropriate committees such as Grievance, Quality Assurance, and others.
RN, Program Director
MENTOR NETWORK, NeuroRestorative
03.2020 - 06.2021
- Manage the day-to-day operations of three neurological rehabilitation facilities including organization and implementation of direct supports, person-centered planning, health care advocacy, stakeholder relations, regulatory compliance, recruiting, retention, staffing, training, safety, budgeting and financial management, and maintenance of the physical environment
- Manage program staff members including performance evaluations, scheduling, and orientation
- Make decisions on employee hires, transfers, promotions, salary changes, corrective action, and terminations
- Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served
- Oversee management of medications, doctor appointments, and maintain all documentation concerning medical information
- Complete insurance authorizations and appeals
- Assist marketing by promoting facilities, luncheons with funders, and recruitment of patients
- Successfully completed and retained a 3-year CARF accreditation for all facilities.
- Streamlined operations and prioritized tasks, allowing an increase of net revenue by $500,000 in the first year.
Psychiatric Registered Nurse
Spring Mountain Treatment Center
05.2019 - 05.2020
- Participate as a member of the Performance Improvement Committee.
- Improved patient outcomes by developing and implementing tailored nursing care plans for individuals with psychiatric disorders.
- Developed strong working relationships with mental health community partners, facilitating seamless transitions of care for patients upon discharge from the facility.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Licensed Practical Nurse
Walton County Sheriff’s Office Jail
01.2016 - 01.2018
- Reviewed patient history to verify conditions and current medications.
- Confer with jail physician on significant inmate medical problems.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Complete routine sick calls and respond to medical or psychiatric emergencies.
Education
Associates Degree in Nursing -
Northwest Florida State College
Niceville, FL01.2018
Skills
- Strong leadership skills with the ability to train and promote development of nursing as well as ensure improved patient care services
- Highly proficient in providing patient care, case research, physician support, and attention to detail
- Effective communication and presentation skills to develop and maintain good relations
- Superior planning and organizational skills along with the ability to handle multiple tasks, and extreme pressure
- Strong documentation and reporting skills with proficiency in MS Office Suite and database applications
Certification
- State of Florida Registered Nurse
- Multistate License
Timeline
RN, Triage Supervisor
Davies Group, AmeriSys
06.2022 - Current
RN, Program Director
MENTOR NETWORK, NeuroRestorative
03.2020 - 06.2021
Psychiatric Registered Nurse
Spring Mountain Treatment Center
05.2019 - 05.2020
Licensed Practical Nurse
Walton County Sheriff’s Office Jail
01.2016 - 01.2018
Associates Degree in Nursing -
Northwest Florida State College
- State of Florida Registered Nurse
- Multistate License
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