Kaci Jourdain
Spring,TX
Summary
Versatile and results-oriented professional with a track record of excellence in office administration and customer service. Skilled in Microsoft Office and effective communication, I excel in streamlining operations and enhancing client satisfaction. Demonstrated ability to surpass targets through innovative solutions and meticulous management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Cliffs Handyman Services
Lafayette, LA
11.2023 - Current
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
Insurance Agent
Assurant
Houston, TX
01.2023 - 02.2024
- Receive inbound calls and follow script according to insurance company calling
- Assist customers with tracking their insurance
- Verify calls with critical information
- Manage notes on each account to find solutions
- Assist customers with policy information
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Managed policy renewals by proactively contacting clients ahead of expiration dates and offering updated coverage options
Customer Service Representative
Davis Research LLC
Houston, TX
07.2021 - 05.2023
- Handle any inbound and outbound calls
- Follow scripts according to job and survey
- Document customer interactions for team reference
- Completed daily tasks efficiently while working from home
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Debt Collector
FMA Alliance, Ltd
Houston, TX
09.2018 - 04.2021
- Managed high-volume calls effectively
- Helped consumers manage debt repayment
- Adhered to client-specific scripts
- Applied Microsoft applications for better task management
- Reaching goals monthly to achieve with helping consumers pay off debt
- Developed customized payment solutions
- Authenticate consumers through personal data
Assistant Manager
KFC
Houston, TX
12.2016 - 05.2018
- Make schedules weekly based on team members'
- Keep up with food, stocks & sales for the month
- Take orders and receive payments from customers drive-thru and lobby
- Keep store clean and make sure candidates can comply with
Education
Real Estate Agent - Real Estate
Aceable Agent
Texas12-2024
High school diploma -
Carl Wunsche Sr High School
Spring, TX05.2017
Skills
- Food Preparation Expertise
- Hospitality Skills
- Meal Preparation
- Cash Management
- Microsoft Office
- Data entry
- Labor Cost Analysis
- Packaging
- Customer service
- Cold calling
- Front desk
- Negotiation
- Communication skills
- Management
- Scripting
- Scheduling
- Office Administration
Certification
- TABC Certified
- Food Handler Certification
- Driver's License
Personal Information
- Remote Work: Willing to do hybrid
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Office Assistant
Cliffs Handyman Services
11.2023 - Current
Insurance Agent
Assurant
01.2023 - 02.2024
Customer Service Representative
Davis Research LLC
07.2021 - 05.2023
Debt Collector
FMA Alliance, Ltd
09.2018 - 04.2021
Assistant Manager
KFC
12.2016 - 05.2018
Real Estate Agent - Real Estate
Aceable Agent
High school diploma -
Carl Wunsche Sr High School
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