Summary
Overview
Work History
Education
Skills
Timeline
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Kaci Miller

Shreveport,LA

Summary

Seasoned Assistant Manager with a proven track record at Biolife Plasma Center, adept in operations management and team collaboration. Excelled in staff development. Skilled in problem-solving and workplace safety compliance, ensuring smooth and efficient project execution. Demonstrates strong leadership and mentoring abilities, driving staff towards excellence.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Biolife Plasma Center
Bossier City, LA
11.2023 - 12.2024
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed inventory and supplies to ensure materials were available when needed.

Assistant Manager

Kedplasma
Shreveport, LA
11.2021 - 12.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.

Assistant Manager of Quality

CSL Plasma
Shreveport, LA
11.2016 - 04.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Implemented quality control measures to uphold company standards.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

East High Scool
Erie, PA
06-2011

Skills

  • Recruiting and interviewing
  • Operations management
  • Employee scheduling
  • Team collaboration
  • Staff development
  • Coaching and mentoring
  • Staff training and development
  • Schedule oversight
  • Multitasking and organization
  • Employee performance evaluation
  • Employee supervision
  • Problem-solving
  • Performance reviewing
  • Time management
  • Workplace safety compliance

Timeline

Assistant Manager

Biolife Plasma Center
11.2023 - 12.2024

Assistant Manager

Kedplasma
11.2021 - 12.2022

Assistant Manager of Quality

CSL Plasma
11.2016 - 04.2021

High School Diploma -

East High Scool
Kaci Miller