Kaci Ruff
Kearney,MO
Summary
Experienced Social Service Specialist skilled in case planning, trauma intervention, and court testimony. Proven ability to develop individualized service plans that drive positive outcomes for children and families in crisis.
Overview
7
7
years of professional experience
Work History
Social Service Specialist III
State of Missouri
Platte City, MO
04.2024 - Current
- Assessed and developed individualized service plans for children and families in crisis.
- Facilitated communication between families, court officials, social services, and community resources to ensure support.
- Conducted home visits to evaluate living conditions and safety of children in care.
- Monitored case progress and documented outcomes to maintain compliance with regulatory standards.
- Fostered strong partnerships with local agencies to enhance service delivery and better serve the needs of families in crisis.
- Attended proceedings and testified for multiple reunification and permanent placement cases, as well as prepared court reports outlining the progress in each case.
911 Dispatcher
Maryville Public Safety
Maryville, MO
05.2022 - 03.2024
- Operated multi-line phone systems to manage emergency calls efficiently.
- Coordinated response efforts with police, fire, and medical units during crisis situations.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Conducted MULES entries such as warrants, missing persons, protection orders, and stolen property.
Hardlines Associate
Walmart
Maryville, MO
06.2019 - 05.2022
- Assisted customers in locating merchandise, enhancing overall shopping experience and service satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted background checks for the purchase of firearms.
Education
Bachelor of Science - Criminology
Northwest Missouri State University
Maryville, MO05-2022
Skills
- Court testimony
- Case planning
- Family engagement
- Trauma-informed care
- Legal compliance
- Records management
- Time management
- Multitasking
- Problem solving
- Telephone etiquette
Timeline
Social Service Specialist III
State of Missouri
04.2024 - Current
911 Dispatcher
Maryville Public Safety
05.2022 - 03.2024
Hardlines Associate
Walmart
06.2019 - 05.2022
Bachelor of Science - Criminology
Northwest Missouri State University