Summary
Overview
Work History
Education
Skills
Timeline
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Kaci Welter

Vilonia,AR

Summary

Experienced Client Service Representative with 8+ years in client-centered roles. Adept at promoting satisfaction and loyalty through tactful and personable service. Proficient in documenting data in multiple systems for accurate and confidential record-keeping. Committed to delivering exceptional support and building strong client relationships.

Overview

8
8
years of professional experience

Work History

Permit Specialist

Squan Engineering
08.2022 - Current
  • Working with engineering companies as well as municipalities and the Department of Transportation to ensure that all requirements are met regarding permit prints, applications, and guidelines are followed for fiber optic cable to be placed within the ROW and cable to be placed aerial as well
  • Updated internal databases with information regarding issued permits and associated fees
  • Collaborated with various departments to ensure proper review and approval of permits
  • Attended meetings related to planning, zoning, or building codes that impacted the permitting process
  • Conducted research on local, state, and federal regulations pertaining to permitting processes
  • Fostered positive relationships with contractors, architects, engineers, and other professionals involved in the construction industry
  • Coordinated with applicants to resolve any issues in permit submissions

Client Service Representative

All for Pets Vet Clinic
07.2021 - 08.2022
  • Developed strong relationships with clients through genuine empathy and excellent communication skills
  • Provided accurate, timely information to clients via phone, email, or chat
  • Worked closely with other departments to address any potential delays or challenges affecting client satisfaction
  • Managed client accounts by updating records and processing transactions as needed
  • Conducted follow-ups with clients to ensure their needs were met and issues resolved
  • Ensured compliance with privacy regulations by properly handling sensitive client data

Accounts Receivable

McLarty Collision North
10.2020 - 07.2021
  • Handled account receivables for both collision centers and customer service representative
  • Kept record of payments, current and delinquent
  • Kept record of and ordered office supplies and inventory
  • Educated customers about the terms of contracts and payment requirements
  • Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Helped office personnel with errands, paperwork and data entry

Client Service Representative

All for Pets Vet Clinic
12.2019 - 10.2020
  • Developed strong relationships with clients through genuine empathy and excellent communication skills
  • Provided accurate, timely information to clients via phone, email, or chat
  • Worked closely with other departments to address any potential delays or challenges affecting client satisfaction
  • Managed client accounts by updating records and processing transactions as needed
  • Conducted follow-ups with clients to ensure their needs were met and issues resolved
  • Ensured compliance with privacy regulations by properly handling sensitive client data

Accounts Receivable

McLarty Collision North
07.2016 - 09.2018
  • Handled account receivables for both collision centers and customer service representative
  • Kept record of payments, current and delinquent
  • Kept record of and ordered office supplies and inventory
  • Educated customers about terms of contracts and payment requirements
  • Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Helped office personnel with errands, paperwork and data entry

Education

High School Diploma -

Vilonia High School
Vilonia, AR
05.2013

Skills

  • Microsoft Office
  • Customer Service
  • Accounts receivable
  • Microsoft SharePoint
  • Salesforce
  • Analytical Skills
  • Meeting Deadlines
  • Social Media Management
  • Payment Processing
  • Organizational Skills
  • Adaptability and Flexibility

Timeline

Permit Specialist

Squan Engineering
08.2022 - Current

Client Service Representative

All for Pets Vet Clinic
07.2021 - 08.2022

Accounts Receivable

McLarty Collision North
10.2020 - 07.2021

Client Service Representative

All for Pets Vet Clinic
12.2019 - 10.2020

Accounts Receivable

McLarty Collision North
07.2016 - 09.2018

High School Diploma -

Vilonia High School

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Kaci Welter