Kacian Donna-Lee Harvey
Anchovy District, Anchovy,Saint James
Summary
Energetic professional with excellent leadership and organizational skills. Focused on increasing team building and productivity while meeting or preferably exceeding standards for given tasks. Accomplished multitasker with disciplined approach. Current Position has not restricted assistance in other departments whenever there is staff shortage assisted housekeeping clean rooms during high volume. Development of growth from a waitress to cook and now restaurant supervisor.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Royal Decameron
Montego Bay, St. James
08.2017 - Current
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Trained and mentored staff to meet and exceed high quality standards.
Chef Assistant
Homestyle Restaurant
Montego Bat St James
03.2007 - 01.2016
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Developed new recipes by incorporating seasonal ingredients, resulting in increased positive feedback from customers.
- Trained new staff members on kitchen procedures, contributing to the growth of a cohesive culinary team.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
Assistant Clerk
JCDC Hanover
Lucea, Hanover
09.2005 - 04.2006
- Assisted in the preparation of reports and presentations, ensuring timely completion and professional quality.
- Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
Housekeeper
Riu Hotels & Resorts
Negril, Jamaica
08.2004 - 03.2005
- Improved team performance by ensuring thorough cleaning, diligent daily housekeeping tasks and timely room turnovers.
- Reduced the need for deep cleanings by consistently addressing major housekeeping and minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
High School Diploma -
Green Island High School
Green Island, Hanover06.2004
Skills
- Exemplary customer service skills
- Conflict Resolution
- Excellent command of the English Language ( written and verbal)
- Service Quality Enhancements
- Cooking and Food preparation skills
- Work Area Inspection
- Computer Savvy
Languages
English
Native or Bilingual
Certification
Certificate in Waitress
Certificate Food Handlers
references
Odeano Grizzle
Guest Service Representative
Beach Cove Resort
4800 S Ocean Boulevard,
North Myrtle Beach, 29582
(843)- 918- 9000
references
Shirrina Long
Guest Service Supervisor
Beach Cove Resort
4800 S Ocean Boulevard,
North Myrtle Beach, 29582
(843)- 918- 9000
References
Kamara Barret Earle
Restaurant Supervisor
Royal Decameron
Montego Bay, St James
(876)442-6935
Timeline
Restaurant Supervisor
Royal Decameron
08.2017 - Current
Chef Assistant
Homestyle Restaurant
03.2007 - 01.2016
Assistant Clerk
JCDC Hanover
09.2005 - 04.2006
Housekeeper
Riu Hotels & Resorts
08.2004 - 03.2005
High School Diploma -
Green Island High School