Kacie Bleiler
Summerville,SC
Summary
Customer-oriented Professional offering a 7-year background in customer service positions, well versed in maintaining client rapport and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
7
7
years of professional experience
Work History
Bartender
Top Dawg Tavern
Summerville, SC
01.2023 - 12.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Assistant General Manager
Chili's Bar and Grill
North Charleston, SC
02.2020 - 01.2023
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Assistant Customer Service Manager
Exploria Resorts
Fort Washington, PA
07.2016 - 12.2019
- Resolved escalated customer issues in a timely manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
Education
High School Diploma -
Northampton Area High School
Northampton, PA05-2016
Some College (No Degree) - Digital Communications And Media
Delaware Valley University
Doylestown, PASkills
- Payment Processing
- Basic Accounting
- Health Codes Compliance
- Suggestive Selling
- Complex Problem-Solving
- Outstanding Customer Service
- Outgoing Personality
- Handling Difficult Customers
- Marketing and Sales Experience
- Team Training and Development
References
References available upon request.
Timeline
Bartender
Top Dawg Tavern
01.2023 - 12.2023
Assistant General Manager
Chili's Bar and Grill
02.2020 - 01.2023
Assistant Customer Service Manager
Exploria Resorts
07.2016 - 12.2019
High School Diploma -
Northampton Area High School
Some College (No Degree) - Digital Communications And Media
Delaware Valley University
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