Kacie Glass
Fort Worth,TX
Summary
Energetic and dependable professional with extensive experience in customer relationships, and sales. Proven ability to achieve sales goals, manage high call volumes, and handle objections effectively. Hardworking, highly motivated eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lumber Sales Associate
Henson Lumber
Cresson, TX
03.2025 - Current
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Processed customer payments for invoices
- Answered company phone calls and directing callers to appropriate lines.
- Order and data entry
- Scheduled lumber packages to be delivered
INSIDE SALES MARKETING REPRESENTATIVE
Tarrant Roofing
Fort Worth, TX
09.2023 - Current
- Generated leads for expansion and business growth.
- Responded promptly to customer queries to increase overall satisfaction.
- Cold called potential customers to generate leads.
- Achieved sales goals
- Developed positive and collaborative relationships with peers, customers and company managers.
CALL CENTER REPRESENTATIVE
CMG California marketing Group
Tallahassee, FL
10.2022 - 07.2024
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Read from scripts to promote uniformity and consistency in communications.
MEAT DEPARTMENT ASSOCIATE
JBS Beef
Cactus, TX
11.2019 - 06.2022
- Maintained safe work environment by cleaning and sanitizing knives and cutting equipment.
- Conducted and attended Safety meetings and training classes
- Worked at an extremely fast pace and maintained a get it done good attitude
CAREGIVER
Father
Borger, TX
01.2017 - 09.2017
- Assisted my Father while he was on Hospice until he passed. That is the reason for an employment gap in my history
ELECTRICAL APPRENTICE
KBR Industries
Borger, TX
02.2016 - 12.2016
- Assisted electrician with repairing or installing wire and electrical cable systems, conduit systems, and other wire raceway systems.
- Cleaned, gathered, and transported materials to electricians on construction site.
- Assisted with the installation of distribution panels and circuit breakers.
- Installed conduit and pulled wires to complete circuits between boxes.
Education
NO DEGREE IN BASICS - undefined
Frank Phillips College
Borger, TX01.2012
GED - undefined
Borger High School
Borger, TX11.2003
Skills
- Cheerful and energetic
- Dependable
- Customer relationship management
- Attention to detail
- Great People Skills
- Adaptability and flexibility
- Teamwork
- Excellent communication
- Positive Attitude
- Verbal and written communication
- Data entry
- Clear and articulate phone manner
- Superior organizational skills
- Networking enthusiast
- Telephone sales
- Excellent time management
- Multitasking
Certification
NCCER Certifications
Timeline
Lumber Sales Associate
Henson Lumber
03.2025 - Current
INSIDE SALES MARKETING REPRESENTATIVE
Tarrant Roofing
09.2023 - Current
CALL CENTER REPRESENTATIVE
CMG California marketing Group
10.2022 - 07.2024
MEAT DEPARTMENT ASSOCIATE
JBS Beef
11.2019 - 06.2022
CAREGIVER
Father
01.2017 - 09.2017
ELECTRICAL APPRENTICE
KBR Industries
02.2016 - 12.2016
NO DEGREE IN BASICS - undefined
Frank Phillips College
GED - undefined
Borger High School