Kacie Lumpkin
Nederland,TX
Summary
Always maintain a positive attitude and great sense of humor during peak hours. Focused on effective teamwork and complete customer satisfaction.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
Port Arthur, TX
05.2018 - Current
- Developed cocktail recipes that enhanced drink offerings and elevated guest satisfaction.
- Monitored dining area to ensure a positive atmosphere for patrons throughout their experience.
- Implemented inventory tracking system that streamlined ordering processes and reduced waste.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty retention.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed bar inventory, restocked supplies, and maintained cleanliness of workstations.
- Trained new servers on restaurant policies, menu items, and customer engagement techniques.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Service Representative
Intuit
Beaumont, TX
02.2023 - 04.2023
- Handled escalated issues, providing solutions that improved overall client experience.
- Developed FAQs and resources for customers, reducing repetitive inquiries significantly.
- Analyzed feedback to implement changes, contributing to enhanced service protocols.
- Utilized CRM software to track customer interactions and identify improvement opportunities.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Randstad
Beaumont, TX
10.2021 - 06.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed customer accounts, updating information and processing requests accurately.
- Collaborated with team members to streamline support processes, enhancing service delivery.
- Trained new hires on company policies and effective communication techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server/Bartender
Casa Ole Mexican Restaurant
Port Arthur, TX
06.2016 - 07.2017
- Delivered exceptional customer service while taking and processing orders efficiently.
- Managed bar inventory, restocked supplies, and maintained cleanliness of workstations.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on restaurant policies, menu items, and customer engagement techniques.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Host
Genghis Grill
Port Arthur, TX
05.2015 - 05.2016
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Coordinated waitlists and reservations, optimizing table turnover and guest satisfaction.
- Managed phone inquiries and provided information on menu items and specials.
- Assisted servers during peak hours, enhancing team efficiency and service quality.
- Trained new hosts on customer service protocols and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Dairy Queen
Nederland, TX
05.2014 - 04.2015
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely order preparation and delivery.
- Adapted quickly to changing menu offerings and promotional campaigns.
- Followed health and safety protocols to maintain food quality standards.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Parkview Baptist
Sulphur, LA05-2017
Medical Billing And Coding - Medical
Miller-Motte University
TN05-2027
Skills
- Customer service
- Collaboration
- Attention to detail
- Problem-solving abilities
- Customer engagement
- Professional teamwork
- Teamwork and collaboration
- Teamwork and professionalism
- Fast learner
- Friendly and outgoing
- Honest and dependable
- Listening skills
- Professional attitude
Timeline
Customer Service Representative
Intuit
02.2023 - 04.2023
Customer Service Representative
Randstad
10.2021 - 06.2022
Server/Bartender
Buffalo Wild Wings
05.2018 - Current
Server/Bartender
Casa Ole Mexican Restaurant
06.2016 - 07.2017
Host
Genghis Grill
05.2015 - 05.2016
Cashier
Dairy Queen
05.2014 - 04.2015
Medical Billing And Coding - Medical
Miller-Motte University
High School Diploma -
Parkview Baptist