Hi, I’m
Kacie Luton
Lake Jackson,TX
Summary
Highly proficient, skilled Pharmacy Technician offering 7 & 1/2 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Excited to bring talent and record of excellence in customer service to growing pharmacy. I'm a fast learner who is eager to advance my career and I am ready to show my full potential as a CPhT at your company
Overview
7
years of professional experience
Work History
Quad Medical
Certified Pharmacy Technician
02.2023 - Current
Job overview
- Completed Prior Authorizations for providers and pharmacies by using CoverMyMeds. Pharmacy is located within the clinic.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Walmart
Certified Pharmacy Technician
10.2020 - 02.2023
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Eckerds
Pharmacy - Certified Pharmacy Technician
12.2019 - 10.2020
Job overview
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Counted, measured, and compounded medications following standard procedures
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Reviewed and verified customer information and insurance provider information
- Maintained drug inventory levels by ordering necessary medications and supplies.
Ingles Markets
Certified Pharmacy Technician
10.2018 - 11.2019
Job overview
- Set up and modified patient profiles in McKesson Enterprise System to include current information such as medications and insurance details
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Stocked, labeled and inventoried medication to keep accurate records
- Communicated directly with doctors offices via telephone, fax, and email
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Counted, measured, and compounded medications following standard procedures
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Walmart
Pharmacy Technician
11.2017 - 10.2018
Job overview
- Set up and modified patient profiles in pharmacy computer system to include current information such as medications and insurance details
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Counted, measured, and compounded medications following standard procedures.
Ingles Markets
Pharmacy Technician
08.2016 - 08.2017
Job overview
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Set up and modified patient profiles in pharmacy computer system to include current information such as medications and insurance details
- Ordered medicines daily to ensure compliance with demands and needs
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
Certified Pharmacy Technician (CPhT)
North Georgia Technical College
GED
03.2013
Skills
- Data entry
- Medicare and Medicaid process
- Multitasking
- Prepare bubble packs
- Drug storage procedures
- Certified in MTM for technicians via PowerPak CE
- Out of date and recalled drug returns
- Highly dependable
- Fast learner
- HIPAA compliant
Additional Information
- ADDITIONAL INFORMATION , TX BOP license number: 299900 PTCB Certification number: CPhT - 30087880
Timeline
Certified Pharmacy Technician
Quad Medical
02.2023 - Current
Certified Pharmacy Technician
Walmart
10.2020 - 02.2023
Pharmacy - Certified Pharmacy Technician
Eckerds
12.2019 - 10.2020
Certified Pharmacy Technician
Ingles Markets
10.2018 - 11.2019
Pharmacy Technician
Walmart
11.2017 - 10.2018
Pharmacy Technician
Ingles Markets
08.2016 - 08.2017
Certified Pharmacy Technician (CPhT)
North Georgia Technical College
GED
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