Kacie Martin
Glasgow
Summary
With 5 years of experience with MCC, I am dedicated to expanding my knowledge within the business and growing with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fort Dearborn Company/MCC
08.2019 - Current
- Took personal responsibility in ensuring customer’s expectations were met by providing timely feedback and updates.
- Effectively collaborated with different departments to meet plant/company win/win goals and solve customer issues.
- Developed product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high-volume customer with accuracy and timeliness and built trusting relationship with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Always striving to learn and expand capabilities within my role and responsibilities.
- Provided in-person customer support when needed, tours/press approvals.
General Merchandise Team Lead
Western Kentucky University
03.2018 - 08.2019
- Provided excellent customer service to students, faculty, and staff
- Managed a diverse team of associates, creating a supportive work environment to improve performance for 2-6 employees based on seasonal needs.
- Maintained sales floor to create an inviting and clean space and organized all store displays to maximize product exposure.
- Reported directly to GM Manager and completed any task that were requested.
Student Manager
Western Kentucky University
10.2015 - 03.2018
- Provide excellent customer service to students, faculty, and staff
- Trained staff in department procedures and requirements to build cohesive and successful team, 2 part time employees.
- Maintain faculty relationships to acquire faculty textbook and supply information for courses.
- Met monthly sales goals and controlled inventory levels.
- Manage daily deposits and balance monthly financials.
- Kept facility clean and neat with regular attention to maintenance demands.
Education
High School -
Barren County High School
05.2013
Business Administration - Management
Western Kentucky University
12.2019
Skills
- Experienced in Microsoft Office Suite
- Salesforce Proficiency
- Client Support
- Proficient Interpersonal Communication
- Professional Attitude
- Adaptable Learning Style
- Effective Collaboration Skills
- Strategic Decision Making
- Relationship building
- Problem Solving
- Effective Organizational Skills
- Detail Oriented
Timeline
Customer Service Representative
Fort Dearborn Company/MCC
08.2019 - Current
General Merchandise Team Lead
Western Kentucky University
03.2018 - 08.2019
Student Manager
Western Kentucky University
10.2015 - 03.2018
Business Administration - Management
Western Kentucky University
High School -
Barren County High School
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