Kacie Packer
Little Elm,Tx.
Summary
Dependable candidate effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Ability to attain any skillset if given the opportunity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Veterinary Assistant
Roo Veterinary Relief
05.2022 - Current
- Complete proficiency in all aspects of general animal health (feline and canine) as noted in previous positions.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Business Manager
Divine Audio Visual, LLC
08.2010 - Current
- Family business - worked part-time since its inception.
- Negotiate contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversee all financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Coordinate team schedules to keep shifts properly staffed during busy periods.
- Perform payroll and ensure appropriate tax handling by partner with our accounting team.
Veterinary Hospital Manager
Lantana Animal Hospital
11.2014 - 05.2022
- Boosted hospital revenue by promoting additional services such as grooming, boarding, and dental cleanings to clients during appointments.
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
- Facilitated seamless transitions between shifts by implementing detailed hand-off notes for emergency cases or hospitalized patients.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
Certified Veterinary Assistant
Relief Services For Veterinary Practitioners
04.2014 - 11.2014
- Complete proficiency in all aspects of general animal health (feline and canine) as noted in previous positions.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Veterinary Hospital Manager
Banfield – Pet Hospital
01.2009 - 04.2014
- Responsible not only for all tasks in previous jobs, but responsible for the management of all paraprofessional staff in the practice
- Trained all new veterinary assistants and retrained current staff to Banfield standard of care and doctors higher expectations
- Implemented deep cleaning of hospital monthly, emergency care drills (HBC, bite wound, stroke etc), maintenance of all equipment and delegated tasks to educate and empower staff
- Created par levels for ordering; expiration charts for all drugs used in practice and facilitated returns of expired product to corporate or other designated “safe” disposal sites
- Organized meetings with vendors, such as Pfizer, Royal Canin and Science Diet for nurse/receptionist/doctor education and held monthly team meetings
- Responsible for all ordering in the practice, inventory, hiring/documentation and termination, annual reviews for staff, development plans, scheduling all nurse shifts and payroll corrections
- Weekly flash and monthly P&L analysis, as well as growing revenue with up selling and client education.
Veterinary Assistant
Stonebriar Veterinary Centre
07.2008 - 10.2008
- Complete proficiency in all aspects of general animal health (feline and canine), with exotic experience and client service/education, vaccinations and comprehensive exams, extensive training in phlebotomy (saphenous, cephalic and jugular venepuncture), I.V
- Catheter insertion, laboratory training (including CBC, SuperChem, Electrolytes and Blood Differentials), dental prophylaxis (hand scaling, polishing, fluoride treatment and extractions) and pharmaceutical training (controlled and non-controlled drugs)
- Professionally trained as a surgical assistant (spay, neuter, mass removal, declaw, drain insertion etcetera), extensive knowledge and use of ECG, CO2 absorber, Nonrebreathing and Rebreathing respirator, Pulse Ox, Sevofluorane administration and I.V
- Fluid pump
- Trained in radiography, with the ability to take different views of all body parts (VD, Lateral, AP) and develop films
- Proficiency in reading and creating fecal samples (float and direct), ear swab, urinalysis, fungal cultures and heartworm microfilaria
- Also, educated and experienced in heartworm prevention, flea prevention, numerous supplements and maintenance medicines
- Able to induce and tube patients for surgical preparation.
Veterinary Assistant
Banfield – The Pet Hospital
01.2008 - 07.2008
- Complete proficiency in all aspects of general animal health (feline and canine), with exotic experience and client service/education, vaccinations and comprehensive exams, extensive training in phlebotomy (saphenous, cephalic and jugular venepuncture), I.V
- Catheter insertion, laboratory training (including CBC, SuperChem, Electrolytes and Blood Differentials), dental prophylaxis (hand scaling, polishing, fluoride treatment and extractions) and pharmaceutical training (controlled and non-controlled drugs)
- Professionally trained as a surgical assistant (spay, neuter, mass removal, declaw, drain insertion etcetera), extensive knowledge and use of ECG, CO2 absorber, Nonrebreathing and Rebreathing respirator, Pulse Ox, Sevofluorane administration and I.V
- Fluid pump
- Trained in radiography, with the ability to take different views of all body parts (VD, Lateral, AP) and develop films
- Proficiency in reading and creating fecal samples (float and direct), ear swab, urinalysis, fungal cultures and heartworm microfilaria
- Also, educated and experienced in heartworm prevention, flea prevention, numerous supplements and maintenance medicines
- Able to induce and tube patients for surgical preparation.
Veterinary Assistant
Northridge Veterinary Center
12.2007 - 01.2008
- Client service and satisfaction, assisting doctors during surgical procedures and general appointments, assisting other technicians with general animal care and weekly vaccination clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
General Manager
The Coffee Bean And Tea Leaf
11.2006 - 11.2007
- Customer Service and satisfaction, employee advancement within company, trainer/mentor to new employees, team building and meetings for product and policy roll-out, hiring, P&L analysis, inventory, ordering (Dairy/Change/Cleaning and Office Supplies/Brand Product and distribution supplies/bakery), product control, loss Prevention (internal and external shrinkage), corrective action and termination, advancing the brand through marketing and store environment, communication responsibilities within district, scheduling and sales forecasting, cash management and control.
Assistant Department Manager
Nordstrom
12.2005 - 11.2006
- Customer service and satisfaction, employee advancement within company, trainer/mentor to new employees, hiring, extensive product and trend knowledge, personally specialized in European Designer bags, flash sales analysis, P&L analysis, regional and company wide sales analysis, semi-annual inventory and daily inventory, product control, repairs and refunds to wholesalers, loss prevention (internal and external shrinkage), team building and meetings for product and policy roll-out, scheduling and sales forecasting, cash management and control, corrective action and termination, sending and receiving merchandise from customers across the country, store to store transfers, merchandising and opening credit card accounts.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Customer Service Representative Trainer
Nordstrom
05.2005 - 12.2005
- Nordstrom’s World Class Customer Service, 100% customer satisfaction, trainer/mentor to new employees, secondary interviewer for all new hires, cash room responsibilities (storewide cash management and control), personally specialized in package retrieval and customer service POS software/MS DOS purchase and credit system, storewide loss prevention (in association with official Nordstrom LP department), ADAM Alerts, performed store audits and helped organize for semi-annual inventory, Nordstrom online ordering, morning storewide financial productivity announcements, customer deliveries, and facilitator for POS updates storewide.
Intern
Sony Pictures-Escape Artists
09.2004 - 06.2005
- Script review and analysis, trained in casting on the movie The Pursuit of Happiness, pre-production, production and post-production training
Manager
Le Bon Bakery And Café
11.2003 - 05.2005
- Customer service and satisfaction, training/Mentor to new employees, hiring, corrective action and termination, 100% product knowledge (ingredients and item origin) , baking daily product, pastry creation (Specialized in fine French pastries), also proficient in most European pastries, Spanish, Japanese and American pastries, wedding cake consultant and creator, complete espresso drink knowledge and ability, as well as machine maintenance, breakfast and Lunch creation, extensive catering to local businesses ( Rocky Roaster) and corporations (Paramount Pictures), catering partner with Patti Gamboa-Harding catering (food prep., set-up, serve and breakdown), store cleanliness and presentation, scheduling and sales forecasting, weekly sales analysis, product control, weekly inventory, cash management and control, loss prevention (internal and external), computer repair and other in-store maintenance and surveillance system operator.
Education
High School Diploma -
Calabasas High School
Calabasas, CAGeneral Education -
Santa Monica College
Santa Monica, CABachelor of Science - Psychology
University of North Texas
Denton, TX06.2028
Skills
- Advanced knowledge in POS systems, inventory, shipping & receiving, product invoice ordering, cash management & control, labor management & advisement, P&L analysis, loss prevention, hiring, corrective action and termination processes
- Proficient in computer software (PC and MAC) Including the following programs: (Data input/output/website design) using Microsoft Excel, Word, Office, Power Point, Microsoft Outlook and MS DOS driven software Able to operate all versions of Windows/ MAC operating systems
- Hard working, determined, fast paced, efficient, cooperative, flexible, energetic
- Advanced typing, grammar, speaking, and writing skills
Certification
Certified Veterinary Assistant - Level III - Texas Veterinary Medical Association
Affiliations
- Veterinary Hospital Manager Association
References
- Dr. Katherine Hall, Associate Veterinarian, Lantana Animal Hospital (2018-2022), Riverwalk Pet Hospital (2022-Present) - (469) 742-3959
- Cynthia (CJ) Johnson, Front Office Manager, Lantana Animal Hospital (2018-2022), Deloitte (2022-Present) - (817) 637-1764
Timeline
Certified Veterinary Assistant
Roo Veterinary Relief
05.2022 - Current
Veterinary Hospital Manager
Lantana Animal Hospital
11.2014 - 05.2022
Certified Veterinary Assistant
Relief Services For Veterinary Practitioners
04.2014 - 11.2014
Business Manager
Divine Audio Visual, LLC
08.2010 - Current
Veterinary Hospital Manager
Banfield – Pet Hospital
01.2009 - 04.2014
Veterinary Assistant
Stonebriar Veterinary Centre
07.2008 - 10.2008
Veterinary Assistant
Banfield – The Pet Hospital
01.2008 - 07.2008
Veterinary Assistant
Northridge Veterinary Center
12.2007 - 01.2008
General Manager
The Coffee Bean And Tea Leaf
11.2006 - 11.2007
Assistant Department Manager
Nordstrom
12.2005 - 11.2006
Customer Service Representative Trainer
Nordstrom
05.2005 - 12.2005
Intern
Sony Pictures-Escape Artists
09.2004 - 06.2005
Manager
Le Bon Bakery And Café
11.2003 - 05.2005
High School Diploma -
Calabasas High School
General Education -
Santa Monica College
Bachelor of Science - Psychology
University of North Texas
Certified Veterinary Assistant - Level III - Texas Veterinary Medical Association
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