Kacie Roy
Clinton,IA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Head Cashier
Home Depot
03.2021 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
Education
No Degree - Animal Ecology
Iowa State University
Ames, IAHigh School Diploma -
Northeast Community School
Goose Lake, IA05.2022
Skills
- Hospitality and Accommodation
- Verbal Communication
- Work Task Prioritization
- Team Leadership
- Store Opening and Closing
- Multi-Tasking Skill
- Team Contribution
- Time Management Strength
- Cash Handling
Timeline
Head Cashier
Home Depot
03.2021 - Current
No Degree - Animal Ecology
Iowa State University
High School Diploma -
Northeast Community School
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