Kacie Womack
Saint Albans,WV
Summary
Accomplished professional with a proven track record at Kanawha County Schools, adept in childcare protocol and patient care. Skilled in fostering social engagement and enhancing customer satisfaction through effective team management and service quality improvement. Demonstrates exceptional time management and reliability, significantly contributing to a positive work environment and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Third Base Aide
Kanawha County Schools
08.2024 - Current
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Supported children's development by encouraging teamwork and understanding of others.
- Instructed children in health and personal hygiene habits.
Manager on Duty
Shawnee Sports Complex
03.2018 - 08.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Education
Bachelor of Science - Health Sciences
Marshall University
Huntington, WV04.2024
Skills
- Patient
- Patient Care
- Reliability and punctuality
- Data entry proficiency
- Scheduling appointments
- Childcare protocol knowledge
- Appointment management
- Special needs education
- Medication Management
- Time Management
Certification
CPR certified through American Heart Association
Wound Care / Stop the bleed certified through American Heart Association
Timeline
Third Base Aide
Kanawha County Schools
08.2024 - Current
Manager on Duty
Shawnee Sports Complex
03.2018 - 08.2024
Bachelor of Science - Health Sciences
Marshall University
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