Kaci Sergi Sergi
Holbrook
Summary
Dynamic and results-driven professional with extensive experience at Philly Pretzel Factory, excelling in customer service excellence and cash handling. Proven ability to enhance customer satisfaction through personalized service and effective team collaboration. Skilled in managing transactions accurately while maintaining a clean and organized environment, ensuring a seamless experience for patrons.
Overview
3
3
years of professional experience
Work History
Cashier
Philly Pretzel Factory
Ronkonkoma
11.2023 - 01.2025
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Delivered customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Performed opening and closing procedures, including counting cash drawers, and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Ticket Seller
Sayville Ferry
Sayville
05.2022 - 10.2022
- Managed cash drawer; collected customer payment for admission fees and other items purchased at the venue.
- Verified customer's ticket information and scanned tickets to ensure validity.
- Provided client service by distributing programs, answering patrons' questions, and selling tickets and merchandise.
- Monitored patrons entering and exiting the venue to ensure safety compliance with maximum occupancy limits.
- Performed daily opening and closing procedures such as counting money and reconciling tills.
- Ensured that all sales transactions were completed accurately and efficiently.
Education
Bachelor of Science - Occupational Therapy
University of Scranton
Scranton, PA05-2028
Skills
- Time management
- Team collaboration
- Product restocking
- Empathy and patience
- Credit and cash transactions
- Product recommendations
- Customer assistance
- Cash handling
- Customer service excellence
- Cash register systems
- Flexible scheduling
- Cleaning and sanitizing
Timeline
Cashier
Philly Pretzel Factory
11.2023 - 01.2025
Ticket Seller
Sayville Ferry
05.2022 - 10.2022
Bachelor of Science - Occupational Therapy
University of Scranton
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