Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kacper Chronowski

Chicago,Illinois

Summary

Dynamic Departure Coordinator at Prospect Airport Services with a proven track record in enhancing passenger experiences through exceptional customer service and effective multitasking. Skilled in data analysis and decision-making, I successfully resolved operational challenges, ensuring timely departures and dignified assistance for passengers with mobility needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Departure Coordinator

Prospect Airport Services
07.2024 - Current


  • Coordinated the timely and safe departure thousands of passengers per day, ensuring seamless transitions from check-in to the aircraft gate
  • Communicated effectively with gate agents, dispatchers, and airline staff to manage passenger assistance requests
  • Provided compassionate and dignified assistance to passengers with limited mobility, addressing individual needs and ensuring comfort throughout the process.
  • Resolved last-minute service requests and operational challenges with a calm and professional demeanor, contributing to a positive passenger experience.
  • Collaborated with team members to identify areas for process improvement.

Wheelchair Agent

Prospect Airport Services
12.2022 - 06.2024
  • Assisted passengers with mobility needs, ensuring timely and safe wheelchair transport to gates.
  • Documented and maintained accurate records of passenger assistance provided, ensuring compliance with company and federal guidelines
  • Trained new team members on operational protocols and customer service standards specific to mobility assistance.
  • Monitored passenger flow and adjusted resource allocation to minimize wait times during peak travel periods.

Deli Clerk

Montrose Deli
11.2020 - 10.2022
  • Prepared and packaged deli products according to health and safety regulations.
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Operated slicers and other equipment safely, minimizing waste and improving efficiency.
  • Collaborated with team members to manage inventory levels, reducing stock discrepancies.

Education

BBA - Marketing

Dominican University
River Forest, IL
04-2026

Skills

  • Multitasking and organization
  • Customer service
  • Decision-making
  • Work Planning and Prioritization
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Data Analysis in Excel (PivotTables, VLOOKUP, SPSS)

Certification

  • Private Pilot License issued by FAA

Languages

Polish
Native or Bilingual

Timeline

Departure Coordinator

Prospect Airport Services
07.2024 - Current

Wheelchair Agent

Prospect Airport Services
12.2022 - 06.2024

Deli Clerk

Montrose Deli
11.2020 - 10.2022

BBA - Marketing

Dominican University

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Kacper Chronowski