Rachel Celeste
Hayward,CA
Summary
Over 10+ Years of Customer Service Experience in Retail and Airline Operations. Posses strong communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Departure Coordinator
Alaska Airlines
06.2017 - 01.2023
- Ensure all aircraft depart safely and on time with all required services.
- Gathered and organized materials to support operations.
- Received and responded to separate departments and vendor requests via letters, emails, telephone calls and in-person interactions.
- Entered data to ensure all tasks are completed before departure.
- Coached employees through day-to-day work and complex problems.
- Organized aircraft departures and arrivals.
Customer Care Representative
Michael's Arts & Crafts Store
08.2011 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Described product highlights and benefits to help guide purchasing decisions.
Education
High School Diploma -
06.2008
- Elected to Vice President for Student Body in 2004
- Vice President of French Club 2005-2008
Skills
- Microsoft Office
- Managing Multiple Tasks
- Customer Relations
- Staff Training
- Active Listening
- Outstanding Communication Skills
- Airline Operations
Additional Information
Self taught in cosmetics and skin care/beauty for over 12 years. Has grown a passion for skin care and enjoys helping others to feel beautiful in their own skin. Interested in beginning a career in the skin care industry.
Timeline
Departure Coordinator - Alaska Airlines
06.2017 - 01.2023
Customer Care Representative - Michael's Arts & Crafts Store
08.2011 - 10.2016
MOUNT EDEN HIGH SCHOOL - High School Diploma,
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