Kacy Mang

• Counseled up to 30-50 patients in office and via telephone according to established guidelines and protocols, advising on provider-established plans of care.
• Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
• Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Enhanced patient satisfaction by providing timely and accurate telephone triage services.
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
• Monitored compliance and evaluated effectiveness of home treatment instructions.
• Triaged approximately 50 patients/day by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
• Collaborated with other telehealth professionals to address emerging trends in the field and implement best practices in telephone triage nursing care.
• Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
• Ensured patient safety by following established protocols for escalating concerning symptoms or situations to appropriate medical personnel.
• Managed crisis situations calmly and professionally, coordinating prompt intervention from appropriate medical staff when necessary.
• Facilitated smooth transitions between different levels of care by communicating effectively with patients, families, and healthcare providers.
• Provided empathetic support to patients dealing with sensitive health issues, maintaining a compassionate tone throughout each conversation.

Pediatric Cardiac Patient 1:1 Care at home

• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Developed strong relationships with patients families, providing emotional support while addressing concerns or questions about care plans.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
• Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
• Managed caseload of up to 6 patients per shift simultaneously by providing bedside care, treatments, IV therapy, and wound care.
• Educated patients and families on disease diagnosis, prognosis and post-operative care.
• Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
• Participated in staff meetings, educational opportunities, and quality improvement initiatives to stay current on best practices within the field of medical-surgical nursing.

• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
• Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
• Managed immunization compliance within the school population to prevent the spread of communicable diseases.
• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
• Screened for infectious diseases to help prevent spreading within school community.
• Assessed student health and identified potential health concerns to provide appropriate care.
• Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
• Oversaw health services for school of over 400 students and faculty.

• Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
• Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
• Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
• Provided health education to patients and families regarding discharge instructions and plans of care.
• Advocated for and strived to protect health, safety, and rights of patient.
• Administered medications and treatment to patients and monitored responses.
• Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
• Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
• Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed for up to 6 patients per shift.