Kacy Stuebe
Danville,IL
Summary
I demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Senior Claims Technician
Health Care Service Corporation
10.2022 - Current
- Processed healthcare claims efficiently, ensuring compliance with regulations and company policies.
- Reviewed and analyzed claim documentation for accuracy, resolving discrepancies to expedite processing.
- Collaborated with internal teams to streamline workflows, enhancing overall operational efficiency.
- Maintained up-to-date knowledge of insurance policies and procedures to maintain accurate claims handling.
- Provided exceptional customer service by addressing inquiries related to claim status and resolution processes.
- Managed high volume of daily claims while maintaining attention to detail.
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
Daycare Assistant
Danville Christian Learning Center
10.2021 - 10.2022
- Assisted in maintaining a safe and clean environment for children and staff.
- Collaborated with teachers to implement lesson plans and daily schedules.
- Mentored new staff on best practices for child engagement and classroom management.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Patient Service Representative
Riverview Hospital
08.2019 - 11.2020
- Managed patient inquiries and provided accurate information regarding services and procedures.
- Coordinated appointment scheduling, ensuring efficient use of resources and staff availability.
- Assisted patients with insurance verification, addressing discrepancies to facilitate seamless billing processes.
- Trained new team members on office protocols, enhancing operational efficiency and service delivery.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
Home Health Aide
Comfort Keepers Home Care
06.2017 - 06.2019
- Provided compassionate personal care, assisting clients with daily living activities and ensuring comfort.
- Monitored client health by recording vital signs and reporting changes to healthcare professionals.
- Assisted clients in mobility and transfer techniques to promote independence and safety.
- Developed individualized care plans in collaboration with family members and healthcare providers.
Education
High School Diploma -
North Vermilion Jr/Sr Highschool
Cayuga, IN05-2017
Skills
- Claims processing
- Microsoft office
- Teamwork and collaboration
- Claims investigation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Adaptability and flexibility
Timeline
Senior Claims Technician
Health Care Service Corporation
10.2022 - Current
Daycare Assistant
Danville Christian Learning Center
10.2021 - 10.2022
Patient Service Representative
Riverview Hospital
08.2019 - 11.2020
Home Health Aide
Comfort Keepers Home Care
06.2017 - 06.2019
High School Diploma -
North Vermilion Jr/Sr Highschool