Sierra Rucci
Henrico,VA
Overview
17
17
years of professional experience
Work History
Senior Claims Technician
James River Insurance Company
Richmond, VA
04.2017 - Current
- Participate as part of a First Notice of Loss team member, i.e evaluating claim submissions (lawsuits and legal documents), expediting claim set up based on time-sensitivity and severity, determine claim examiner assignment based on type and severity of claim.
- Proficient with various systems implemented by the company for claim search, policy search, claim set up, invoice payment, and email queues used to process workflow.
- Perform in call center-like environment, assisting callers with locating claims and providing assistance regarding their files and appropriate contact information for claim examiners.
- Model exceptional customer service and call deescalation skills.
- Verify client information by analyzing existing evidence on file.
- Carry out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Assist in testing new programs, software and systems to allow the company to be more more efficient and provide better customer service to insured and claimants.
- Create and update training guides and procedures utilizing PowerPoint, OneNote and Microsoft Word.
- Responsible for training new hires based on departmental standards.
- Acting as a Team Lead/Senior Technician, i.e. monitoring email queues for technicians focus on based on priority level, taking escalation calls for fellow technicians and answering procedural questions via phone, email and Teams messages, and handling special projects assigned by upper management designated to Senior level technicians.
- Utilize Excel, Outlook, OneNote and Microsoft Word for tasks daily.
- Proficient in sharefile applications and communicating with attorneys to assist examiners with their workload.
- Review outstanding requests and redirected workloads to complete projects on time.
- Familiar with evaluating a variety of documents received via mail, fax and email.
- Assist with outgoing checks and mail, i.e processing checks sent from accounting, sending checks requiring FedEx by navigating FedEx portal, utilizing multiple machines used for folding and postage of checks and communicating with postal service regarding incoming mail and packages.
Office Assistant and Historical Interpreter
Meadow Farm Museum At Crump Park
Richmond, VA
03.2016 - 04.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in creating and implementing programs to highlight historic importance of site.
- Developed and implemented education programs specifically for elementary students
- Worked with Meadow Farm specific collections and archives, performing both research, curatorial cleaning and other duties.
- Provided care for farm animals, assisting in feeding, grooming and maintenance of facilities.
Server
Outback Steakhouse
Richmond, VA
02.2013 - 04.2016
- Work in both a fast paced and changing environment
- Maintain accurate and current menu knowledge, constantly learning new menu items
- Interact with new and regular guests, adapting to individual guest needs in a busy setting.
Volunteer
Richmond National Battlefield Park
Richmond, VA
09.2015 - 03.2016
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported staff in the execution of informative, organized events and daily museum programming.
- Greeted visitors and answered questions about historical sites and events.
- Supported staff with clerical work and other office tasks.
Administrative Assistant
Richmond Auto Auction
Richmond, VA
07.2013 - 08.2014
- Worked in interim position as an assistant, dealing with customer service
- Performed office filing, answered phones, input customer data, and coordinated appointment calendar
- Enrolled new dealers into the membership program to enable their participation in the auto auction
- Assisted in relaying auction information to customers and acquiring auction results for members.
Server
Applebee’s Neighborhood Bar And Grill
Glen Allen, VA
04.2011 - 02.2013
- Worked in a fast and busy environment that often demanded full attention and the ability to work under pressure
- Served guests based on their needs and ensured guest satisfaction
- Car-side To-go
- Answered phones, presented guests with menu knowledge and recommendations
- Assisted guests with locating restaurant website and menu information
- Entered guest orders, compiled meals and delivered them to guests at their cars.
Server
Pizza Fusion
06.2009 - 02.2011
- Location No Longer in Business
- Server
- Memorized menu, including food items and the wine and beer list
- Served tables, assessing and fulfilling guest needs
- Worked in a fast pace environment, requiring both attention to detail and the ability to carry out multiple tasks quickly., Answered phones, performed both customer service and relayed information regarding upcoming events
- Booked events with attention to detail and guest preference
- Assisted guests with registering for lessons and for athletic teams
- Birthday Server
- Hosted and arranged birthday parties and other various events.
Assistant Birthday Manager
Skate Nation Plus
Glen Allen, VA
07.2007 - 06.2009
- Managed and coordinated simultaneous events, overseeing servers, and maintaining guest satisfaction in a high intensity environment
- Communicated with guests about the details of the events, assessed their needs and insured the best possible experience.
Education
Bachelors of Arts - History, Religious Studies
Virginia Commonwealth University
2014
Associate of Arts - Social Science
J. Sargeant Reynolds Community College
2012
Skills
- Excellent organizational skills
- Team player and self motivated
- Proficient in Excel, Microsoft Word, OneNote and Outlook
- Extensive experience using various applications and systems to process claims and invoices
- Experienced customer service representative in a call center environment
- Excellent verbal and written communication skills
- Strong research skills
- Adaptable learner
- Creative problem solving skills
- Excellent time management
- Inputting Claims
- Mail Processing
Accomplishments
- American Military History
- Became familiar with the history of the American Military beginning pre- American Revolution and ending with the Spanish American War
- Discussed the evolution of the American Military from a civilian army to a professionalized army
- Presented research regarding the effect of public opinion and civilian morale on the battlefield and legislation
- The course provided a history of the American military beginning pre-American Revolution through the Spanish American War
- Much time was spent discussing the evolution of the American military from a civilian army to a professionalized army
- Antebellum
- Became knowledgeable regarding politics and events that led to the Civil War
- Discussed both the physical and psychological effects of slavery
- Created an online blog that detailed important locations in Richmond’s Antebellum history
- The course provided a strong background of the circumstances that led to the Civil War
- There was much emphasis on the acquisition of land during the period and both the spread of slavery and the Antebellum slave trade
- American Civil War and Reconstruction
- Became familiar with the major battles and events of the Civil War
- Discussed strategies of both the Confederacy and the Union sides
- Read several scholarly works and primary sources that allowed for an understanding of both the time period and the effects of the Civil War had on civilians and the Union itself
- The course provided an understanding of multiple scholarly views for the causes and reason for the Confederacy’s loss of the Civil War
- The course emphasized the importance of strategy and leadership on both sides, as well as the importance of resources including manpower.
Timeline
Senior Claims Technician
James River Insurance Company
04.2017 - Current
Office Assistant and Historical Interpreter
Meadow Farm Museum At Crump Park
03.2016 - 04.2017
Volunteer
Richmond National Battlefield Park
09.2015 - 03.2016
Administrative Assistant
Richmond Auto Auction
07.2013 - 08.2014
Server
Outback Steakhouse
02.2013 - 04.2016
Server
Applebee’s Neighborhood Bar And Grill
04.2011 - 02.2013
Server
Pizza Fusion
06.2009 - 02.2011
Assistant Birthday Manager
Skate Nation Plus
07.2007 - 06.2009
Bachelors of Arts - History, Religious Studies
Virginia Commonwealth University
Associate of Arts - Social Science
J. Sargeant Reynolds Community College