Elaina Bressman
Summary
Experienced customer service professional with a proven track record in resolving customer issues, providing exceptional service, and maintaining high customer satisfaction levels. Skilled in communication, problem-solving, and relationship-building.
Overview
10
10
years of professional experience
Work History
Claims Technician
Kelly Services
08.2024 - Current
- Implemented quality control measures to reduce errors in claim processing, increasing overall accuracy rates within the department.
- Expedited claim settlements by following procedure flows with members on the current claims in a timely manner.
- Contributed ideas for continuous improvement initiatives within the department with my current class to help us learn new claim techniques and process better.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
Customer Service Representative
Fastsigns
01.2018 - 01.2024
- Answer multi line telephone, greet customers as they come into the office, help them out with their projects, answer any questions they may have regarding any ideas or questions they have about a product or service we offer
- Accept payments for the service
- Take messages, handle multiple email accounts and web page questions and orders
- Assist production with car wraps, weeding out vinyl, help in the making of signs and orders
Sales Associate
Comanche Home Center
01.2016 - 01.2018
- Front cash register
- Helping customers find product
- Help sale all the needed items
- Making quotes
- Balancing the register
Admin
Warner Box and Display
01.2015 - 01.2016
- Administrate Assistant and Accounting Warner Box and Display, Lawton, OK
- Answered multi line telephone system, took orders from customers, accounts payable, accounts receivable, filed, invoiced the orders, handled the incoming orders, helped the other office workers as needed
Education
BUSINESS TECHNOLOGY - BUSINESS ADMINISTRATIVE
Cameron University
GENERAL STUDIES -
Great Plains Vo-Tech
MacArthur High School -
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Taking Messages
- Telephone Answering
- Multi Line System
- Word Processing
- Typing
- 10-Key Calculator
- Filing
- Microsoft Office
- Excel
- Word Perfect
- Power Point
- Time management
- Communication
- Problem solving
- Customer care
- Multitasking
- Attention to detail
- Claims processing
- Claims analysis
Timeline
Claims Technician
Kelly Services
08.2024 - Current
Customer Service Representative
Fastsigns
01.2018 - 01.2024
Sales Associate
Comanche Home Center
01.2016 - 01.2018
Admin
Warner Box and Display
01.2015 - 01.2016
GENERAL STUDIES -
Great Plains Vo-Tech
MacArthur High School -
BUSINESS TECHNOLOGY - BUSINESS ADMINISTRATIVE
Cameron University
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