Open To Work
Kadam Ali AliBakhsh
Middletown
Summary
Dynamic Service Desk Associate at Endava with expertise in Active Directory management and technical troubleshooting. Proven ability to enhance user support efficiency and ensure data accuracy. Strong communicator dedicated to improving customer satisfaction and operational workflows. Skilled in utilizing ServiceNow for effective ticket resolution and issue escalation.
Overview
8
8
years of professional experience
Work History
Service Desk Associate
Endava
Hartford
05.2024 - 05.2025
- Managed end user password resets and account unlocks to secure access.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Utilized Citrix lockouts and logging tools to enhance user support efficiency.
- Provided remote assistance to troubleshoot various user issues.
- Troubleshot Genesys Workspace call systems and Meraki devices to resolve technical problems.
- Facilitated MFA and two-step verification enrollments for improved security.
- Handled ServiceNow ticketing system to track and resolve user requests.
Seasonal Warehouse Associate Short Term
Amazon.com llc
11.2025 - 01.2026
- Inbound stowing pit operator
- Stowed XL items 85lbs and under at 1tps to optimize space utilization
- Unload trucks and minimize damage
- Setup pallets with XL items and ensure proper loading with scanners
- Ensure product is safely stowed in bins
- Follow proper safety protocol for heavy items above 85lbs
- Drove pit machine around warehouse while adhering to safety protocols to ensure operational safety
- Maintained awareness of surroundings, reducing collision incidents and promoting a safer work environment
Pharmacy Technician
CVS Pharmacy
09.2025 - 11.2025
- Filled prescription orders and managed Pickup/Drive Thru services, ensuring accurate fulfillment and timely service.
- Greeted customers and addressed inquiries at service desk, enhancing customer satisfaction and support.
- Entry level to Leadership Certification Path
Sales Representative
Appolomark
Hartford
03.2024 - 05.2024
- Consistently met sales quotas through targeted sales strategies.
- Engaged customers with friendly communication, resulting in improved customer satisfaction.
- Switch Cell and Internet Customers to AT&T and Frontier
Single/multi line Packer, Tote Runner, Water Spider (Leadership Position)
Amazon.com LLC
Windsor
05.2018 - 11.2022
- Led logistics as water spider and tote runner, coordinating tasks to optimize operational efficiency.
- Supported tote runners by offering guidance during operations, ensuring smooth workflow.
- Facilitated packaging of items during peak periods, contributing to timely order fulfillment.
- Build boxes and pack items at a fixed rate for 12 hours, Able to Carry Over 50lbs
- Build walls of boxes and distribute amongst packers
- Pick products out of robotics to send to packers through multiple belt lines
- Troubleshot and restored tape systems and video screens.
Host/Server Assistant
Bar Taco
West Hartford
08.2019 - 05.2020
- Delivered food to guests promptly and accurately to ensure a positive dining experience.
- Supported servers with side work during peak hours to enhance service flow.
- Prepared server-side stations such as glassware and ice station refills
- Record food orders and seating over the phone and in-person
- Clear tables of glass and silverware
- Removed spills and accidents promptly to maintain safety and cleanliness.
- Organized and stocked bathrooms to maintain guest satisfaction and cleanliness.
- Maintain the outside and inside of the store
Delivery Driver
UberEATS
05.2018 - 06.2019
- Picked up and delivered food from various restaurants across Connecticut, ensuring timely service.
- Verified accuracy of food orders for delivery
- Ensured positive customer experiences during delivery through attentive service and communication.
- Pickup and Deliver to the correct address
Education
English Major - Writing Minor
Central Connecticut State University
New Britain, Connecticut12-2022
High School Diploma -
Newington Public High School
Newington, CT09-2017
Skills
- ServiceNow administration
- Active Directory management
- Technical troubleshooting
- Windows 10 support
- Windows operating system
- iOS support
- macOS proficiency
- Application support services
- Password reset and ticketing systems
- Remote assistance services
- Software diagnosis techniques
- Issue escalation processes
- Computer hardware expertise
- Hardware diagnostics skills
- Custom desktop assembly
- Data accuracy
- SLA management practices
- Password policies
- ITIL framework knowledge
- Software proficiency
- Microsoft Office Suite
- Spreadsheet management
- Word processing
- Presentation design
- Strong written and verbal communication
- Presentation design
Hobbies and Interests
- Personal Tech
- Cryptocurrency Investing
- Financial Service Research
- Professional IT Certifications
References
- Miguel Fuentes, Endava(Galaxe), Manager/Team Lead, (860) 940-8190, mfuentes@galaxe.com
- Kency Beauliere, Endava(Galaxe), Professional Colleague, (475) 235-9210, Beauliereken@gmail.com
- Muhammad Bajwa, Employment Agency Director, (416) 666-3486, Bajwatoronto@gmail.com
- John Taboda, Bartaco, Restaurant Manager, (860) 830-6636, Jtaboada@bartaco.com
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Seasonal Warehouse Associate Short Term
Amazon.com llc
11.2025 - 01.2026
Pharmacy Technician
CVS Pharmacy
09.2025 - 11.2025
Service Desk Associate
Endava
05.2024 - 05.2025
Sales Representative
Appolomark
03.2024 - 05.2024
Host/Server Assistant
Bar Taco
08.2019 - 05.2020
Single/multi line Packer, Tote Runner, Water Spider (Leadership Position)
Amazon.com LLC
05.2018 - 11.2022
Delivery Driver
UberEATS
05.2018 - 06.2019
English Major - Writing Minor
Central Connecticut State University
High School Diploma -
Newington Public High School