Kadar Muhammad
Rochester
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
12
12
years of professional experience
Work History
Branch Manager 2021 to Present
M&T Bank
Rochester, NY
01.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Implemented service improvements to enhance sales cycle.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Boosted sales and customer loyalty through incentive programs.
Bank Teller
Five Star Bank
Rochester, NY
11.2018 - 03.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
Senior Martial Arts Instructor
Master Kim’s Taekwondo
Rochester, NY
08.2014 - 11.2018
- Coached new students by breaking down techniques into simple moves.
- Imparted key etiquette points, discipline, and respect.
- Managed dojo business by overseeing finances, scheduling and maintaining equipment.
- Organized events and tournaments to provide opportunities for students to showcase skills.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
Retail Sales Associate
Metro Mattress
Rochester, NY
04.2012 - 06.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Skills
- Effective Communication Skills
- Team Leadership
- Performance Management
- Problem Solving
- Relationship-building skills
- Organization and project management
- Decision-making
- Time management
- Policy Implementation
- Business Administration
- Expense Tracking
- Staff Management
- Budget Control
Timeline
Branch Manager 2021 to Present
M&T Bank
01.2021 - Current
Bank Teller
Five Star Bank
11.2018 - 03.2020
Senior Martial Arts Instructor
Master Kim’s Taekwondo
08.2014 - 11.2018
Retail Sales Associate
Metro Mattress
04.2012 - 06.2014