Summary
Overview
Work History
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Ralph Larkin

Louisville,KY

Summary

I am an optimistic and driven employee eager to work to the best of my ability to not only benefit the company but also fully satisfy the clients! I am seeking entry-level opportunities to learn and expand upon my existing skills, develop as a company partner, and eventually move up in the company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista (October 2018-April 2021); Trainer (April 2021-Present); Shift Lead (April 2021-Present)

Aramark (Starbucks)
Louisville, Kentucky
10.2018 - Current
  • Distribute Samples and effectively upselling new products
  • Effectively planning and leading a team of up to 10+ people at a time of various roles and ranks
  • Appropriately handling food with a solid understanding of food preparation and safety
  • Handling cash transactions and working with safe deposits
  • Training new employees to be successful at whatever the job entails
  • Memorizing 200+ recipes and ingredients and the ability to use those to make unique combinations to overachieve any given client’s standards
  • Working to hone my skills during downtime to continually better serve guests in the future
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards

Front Desk Assistant

Planet Fitness
Louisville, KY
03.2021 - 02.2022
  • Thoroughly clean equipment and learn how to both operate said equipment and help guests learn how to use any given machine in the gym
  • Greet and help guests feel comfortable in the gym environment
  • Register guests for memberships and following the process of canceling memberships in a concise way
  • Lead tours in a way that helped guests feel excited to achieve their fitness goals

Brand Ambassador

Main Event
Louisville, KY
06.2019 - 03.2020
  • Promoted positive company image through superior customer service experiences
  • Informed guests on the variety of deals and attractions that we offered as well as answer questions posed by guests and troubleshoot any issues that arose
  • Party host (learned how to effectively work with children)
  • Conversed with customers to share information about products and services
  • Increased sales by encouraging customers to purchase additional products and services

Front of House

Chick-fil-A
Louisville, KY
04.2017 - 05.2018
  • Welcomed each guest warmly, opened door and engaged guests to learn how to best serve needs
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to guests.
  • Memorized menu and offered discerning recommendations, remained steps ahead of guests' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Quickly and thoroughly cleaning dining area and restrooms
  • Talked pleasantly with guests while taking orders and promoted positive image for business.

Skills

  • Office Suites (Excel, Word, Powerpoint)
  • Google Suites (Sheets, Docs, Slides)
  • New Hire Training
  • Team Leadership
  • Safe Food Handling Practices
  • Solid Problem Solver
  • Positive and Professional
  • Working with clients from a variety of backgrounds
  • Emotional regulation to best meet a client's needs even if they are in a state of distress
  • Up-Selling

Certification

  • ServSafe Food Safety Manager Certification
  • TIPS Bartending Certification
  • CPR Trained

Affiliations

  • Photography
  • Weightlifting
  • Hiking

Accomplishments

  • Extemporaneously convinced a group of 300+ people at multiple Kentucky United Nations Assemblies to vote in favor of resolutions proposed by my school
  • Scholastic Silver Medal Award in Photography

References

References available upon request.

Timeline

Front Desk Assistant

Planet Fitness
03.2021 - 02.2022

Brand Ambassador

Main Event
06.2019 - 03.2020

Barista (October 2018-April 2021); Trainer (April 2021-Present); Shift Lead (April 2021-Present)

Aramark (Starbucks)
10.2018 - Current

Front of House

Chick-fil-A
04.2017 - 05.2018

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Ralph Larkin