Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kade Estrada

Houston

Summary

Service Advisor with expertise in creating precise work orders for repairs, ensuring adherence to service standards. Proven track record of maintaining high customer satisfaction through effective support for varied customer needs. Strong knowledge of parts and labor requirements enhances operational efficiency.

Overview

8
8
years of professional experience

Work History

Service Advisor

West Houston Hyundai
Houston
01.2025 - Current
  • Assisted customers with vehicle service inquiries and appointment scheduling.
  • Coordinated with technicians to relay customer concerns and service needs.
  • Provided detailed explanations of service options and vehicle maintenance requirements.
  • Resolved customer complaints in an efficient and courteous manner.
  • Promptly responded to customer inquiries via phone, email or in person.

Service Advisor

North West Hyundai
Houston
10.2023 - Current
  • Entered customer information and repair orders into computer system.
  • Greeted customers upon arrival to service department.
  • Kept customers informed on progress of their vehicle repairs.
  • Met service targets consistently by overseeing specific orders and overall flow of work into service department.

Store Director

Brake Check Houston
Houston
09.2021 - 10.2023
  • Increased store sales by 10% through effective training and coaching of store associates.
  • Analyzed store performance trends and created action plans to improve store operations.
  • Performed daily store opening and closing duties, ensuring that all store policies were followed.
  • Monitored store performance metrics and identified areas of improvement to ensure store profitability.
  • Worked with a director to understand and interpret the director's vision.
  • Ensured store safety by monitoring customer activity and enforcing store policies.
  • Built and maintained relationships with key customers to increase retention and loyalty.
  • Recruited, trained, and managed a team of sales representatives.

Sales Associate

Water Works New Braunfles
New Braunfles
03.2021 - 07.2023
  • Created effective customer loyalty programs.
  • Resolved customer complaints with empathy and understanding.
  • Performed daily routine maintenance and cleaning of washing equipment to ensure cleanliness and safety were maintained.

Lifeguard

Schlitterbahn New Braunfels
New Braunfels
02.2018 - 09.2020
  • Greeted customers in a friendly and professional manner.
  • Enforced safety policies and rules to ensure the protection of property and personnel.
  • Provided customer service to guests and visitors to the facility.
  • Responded to emergency situations in a timely manner and in accordance with protocol.

Education

Associate -

Universal Technical Institute
Spring, Texas
10.2022

High school diploma -

New Braunfels High School
New Braunfels, Texas
06.2021

Skills

  • Rapid learning ability
  • Vehicle assessment expertise
  • Analytical problem-solving
  • Time management proficiency
  • Effective communication skills
  • Customer support excellence

Personal Information

Title: General Manager

Timeline

Service Advisor

West Houston Hyundai
01.2025 - Current

Service Advisor

North West Hyundai
10.2023 - Current

Store Director

Brake Check Houston
09.2021 - 10.2023

Sales Associate

Water Works New Braunfles
03.2021 - 07.2023

Lifeguard

Schlitterbahn New Braunfels
02.2018 - 09.2020

Associate -

Universal Technical Institute

High school diploma -

New Braunfels High School

Similar Profiles

CREATE PROFILE