Kadee Dillard
Pasco
Summary
Dynamic leader with extensive experience as Director of Master Esthetics at Victoria's Academy of Cosmetology. Expert in regulatory compliance and client education, successfully developed and mentored teams, enhancing service quality. Proven ability in problem-solving and vendor relationship management, driving operational excellence and client satisfaction.
Overview
7
7
years of professional experience
Work History
Director of Master Esthetics
Victoria's Academy of Cosmetology
Kennewick
04.2020 - 03.2025
- Coordinated and managed daily operations.
- Oversaw inventory management.
- Directed and mentored teams of up to 20.
- Ensured compliance with federal and state laws.
- Developed curriculum
- Skilled in utilizing POS systems.
- Front of house reception, scheduling and phone calls
Master Esthetician
Ulta Salon
Richland
10.2017 - 07.2019
- Educated clients on skin care procedures and products.
- Developed customized treatment plans for each client based on their individual needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
Education
Instructor
Victoria's Academy of Cosmetology
Kennewick, WA10-2019
Master Esthetics
Victoria's Academy of Cosmetology
Kennewick, WA08-2017
High School Diploma -
Chiawana High School
Pasco, WA06-2015
Skills
- Regulatory compliance
- Client education
- Customer service
- Problem solving
- Team building
- Conflict resolution
- Program management
- Charismatic leader
- Multitasking and organization
- Problem-solving
- Vendor relationship management
- Company guidelines
- Crisis management
- Rules and regulations
- Business planning
- Partnerships and alliances
- Performance management
- Facilities management
- People management
- Coaching and mentoring
References
References available upon request.
Timeline
Director of Master Esthetics
Victoria's Academy of Cosmetology
04.2020 - 03.2025
Master Esthetician
Ulta Salon
10.2017 - 07.2019
Instructor
Victoria's Academy of Cosmetology
Master Esthetics
Victoria's Academy of Cosmetology
High School Diploma -
Chiawana High School
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